Your monthly eBay seller fees have not been paid

by Chris Dawson

This post was written in September 2007; specific information contained within it may be out of date.

eBay’s billing software has hit a major glitch and thousands of eBayers have received an email in their “My Messages” and an alert that pops up on their account requesting them to make a one time payment on their fees. This is affecting sellers with an automatic payment method on file to pay their eBay fees.

At this time we have no information as to when the glitch will be rectified or whether it will affect sellers ability to list. eBay support have been unable to give more information other than to confirm the system has sent the emails but sellers accounts *are* in good standing.

UPDATED 12.00pm: eBay have confirmed the emails should not have been sent and request people do not make one time payments.

UPDATED 12.20pm: eBay have now posted an announcement board notice apologising for the confusion. They state if sellers have already made a one time payment they will NOT be recharged in this billing period :-)

UPDATED 3.15pm: eBay confirm there is a problem in the US and in France.

UPDATED 23.30pm: And as if by magic the email has disappeared from “My Messages” just as the latest announcement from eBay said it would. :-)

Tags for this post: ,
Author: Chris Dawson
Posted at: Wednesday, September 5th, 2007 at 9:26 am
Filed Under Uncategorized
 

Comments

12 Responses to “Your monthly eBay seller fees have not been paid”

  1. Sue Bailey on September 5th, 2007 10:57 am

    …so I hope the rest of the world checked in here before making a one-off payment like I just did X-(

  2. Richard on September 5th, 2007 11:08 am

    Had me in a mad panic this morning, I can tell you. Thankfully via the Powerseller board we got the answers quickly. Not sure about the ability to list, but I did relist one item after I got the message OK.

    See what happens when the kids go back to school and you leave grown ups in charge. LOL :-)

  3. Dan Wilson on September 5th, 2007 11:35 am

    No Sue, you’ll be thrilled to hear that I too made a one-time payment with PayPal and resolved to find out what the issue was with my DD later on when I had a moment.

    Nice little earner, ehh. :o)

    dw

  4. Chris Dawson on September 5th, 2007 12:27 pm

    It now appears that this isn’t just a UK issue, I’ve seen sellers registered in the US receiving the same notification :shock:

  5. Mary Ann Sell on September 5th, 2007 12:56 pm

    Yep, a US issue too.

    Many of us received this message this a.m.
    What a surprise to wake up to!!!

  6. Jeff S on September 5th, 2007 12:58 pm

    Hi! Yup that’s me, Chris. I’m in the US and just signed into eBay only to learn that I too am a fees violator. I pay via auto-CC, not PP. I have not paid via a one-time payment however. If they want my money they can tap me the way they always do every month, without a hitch, until today.

  7. Chris Dawson on September 5th, 2007 1:12 pm

    Hi Jeff, I’m guessing eBay’s coffers have filled up nicely this morning with early payments! I was more than a little worried when I saw my account might be limited :o

  8. Kate on September 5th, 2007 4:32 pm

    I logged on to ebay at lunchtime from work, and got this. My first thought was that it was an ebay problem, but I phoned my bank to make sure - they said that they had had a few calls about it and it was definitely an ebay problem.
    I thought to hell with them, their problem, they can sort it out and I’m not making a one-off payment.
    I was going to send an email to Powerseller support but I thought I would check here first - so thanks for the info!

  9. twoluvcats on September 5th, 2007 7:34 pm

    oooooooh they got me!! I’m a US user as well. I logged in today and saw the notice…I’ve been having some credit card issues, so I actually thought the decline notice might be true DURH. I just went in and paid my fees without really thinking that they don’t usually charge till after the 7th. Oh well, at least i used my PayPal debit card and got cash back. heh

  10. New eBay users blocked from bidding : TameBay on September 6th, 2007 12:04 am

    [...] Just as you thought it was safe to log back into eBay now the messages about unpaid seller fees have disappeared another glitch hits the site. Now anyone who created a new eBay account today (or changed their User ID or registered email address) can not log onto eBay. [...]

  11. Ian on September 6th, 2007 3:30 am

    U.S. user. I have been fighting this since aug. 21st. This is not a new problem

  12. Ryan on September 23rd, 2007 5:24 am

    We had several auctions that started on 9/14 and ended on 9/17. We started them at 99 cents and were billed $2.40 as the insertion fee when it should have only been 20 cents. I’d appreciate feedback from other sellers regarding their listings ending on 9/17 to see whether this was just a glitch with our account or whether it was a systemwide glitch for auctions ending on 9/17. If it is systemwide Ebay literally made millions because of it.

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