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Adverts appearing in My eBay

Here I am, minding my own business (literally!) and checking my eBay sales and bam, the latest eBay advertising hits me between the eyes. Well ok, maybe not between the eyes, but it’s there at the bottom of the left hand navigation bar.

I have a number of objections to this, not least of which is why do I want to waste my valuable bandwidth downloading adverts in which I have no interest? Perhaps it’s time to invest in an ad blocker to zap the annoying things?

Whilst downloading adverts when I’m trying to click dropdown links that don’t work until the entire page has loaded is annoying, I’m more interested in what eBay intend to do with the adverts for the future. It’s the first spot on the site where they could easily serve up adverts personalised to me.

That’s not personalised to the search terms I as an eBay user enter, not personalised based on generalised buying or selling behaviour. I’m talking about personalised based on what eBay know about me as an individual!

I have to question if this is a good move on eBay’s part, they already have off site links in search results which are justified on the basis of a better buyer experience. This isn’t benefiting buyers though, the adverts are appearing in the selling section of My eBay. It’s purely and simply a way to raise revenues, whether it be with eBay owned services or with third party advertisers.

I don’t like it, it’s unwelcome and intrusive, it’s my personal space on eBay where I manage my business and don’t forget I *PAY* for the privilege of listing and managing my auctions. If it was a freebie service fair enough, but I don’t expect to pay for a service and still suffer a string of adverts stealing my bandwidth.

Skype to go site wide on eBay

It couldnt’ be better timing! Just a day after getting my hands on the new Skypephone from 3 mobile, eBay have announced that the ability to add Skype buttons to listings is to go site wide.

This is an eBay.com announcement, but I’m guessing what is good for .com is good for .co.uk and very soon every single listing will be Skype enabled.

Currently the categories Skype buttons can be added to is limited, and as it happens it doesn’t include any of the categories I normally trady in. At last eBay have seen the sense in allowing buyers to contact sellers and realised as BT did long ago: “It’s good to talk”

CLD items won’t show on .com

If you’re going to be taking advantage of this Thursday’s cheap listing day on eBay UK and you’re in one of the lucky categories where your listings will also show on .com, you need to know that your cheap listings will not show up on eBay.com. Items listed from 10am the day before the CLD until 10am the day after will not have automatic .com visibility, even if they would do normally. Similarly, items listed around CLDs on .com will not have automatic UK visibility. eBay say that the restriction is so that sellers who don’t qualify for the CLD are not put at an unfair disadvantage.

Be first to own a 3 Skypephone

Following the launch yesterday of the new Skypephone from 3 six are being auctioned through eBay for Charity. The 3store-uk has two of each colour, black, white with blue trim and white with pink trim up for sale on eBay.

The phones are being sold to raise money for The Brainwave Centre Ltd, a charity which supports children who have varying levels of Developmental Delay, enabling them to reach their full potential.

Each of the phones for sale comes with a Pay As You Go sim card which if topped up with as little as £10 per month gives free Skype calls and Skype chat. You can make up to 4,000 minutes of calls and send 10,000 chat messages on Skype each month for free!

I’ve got one of these phones and they’re truly superb, get bidding to win the coolest mobile handset on the market today.

eBay Community Court: the end of retaliatory negatives?

eBay UK will, from early in the new year, be trialling a revolutionary addition to the feedback system. Community Court will allow those who feel they’ve received unfair negative feedback (neutrals and unfair positives may come at a later date) to have their complaint considered by a panel of community members. If enough agree that the feedback is unfair, it will be removed.

I first heard this system mooted at Live in June, and I had my doubts: who was going to ensure a fair, unbiased “trial”? Weren’t they going to undermine the very point of feedback, the ability to give a personal opinion? And wouldn’t this just mean that everyone ended up on 100%, and feedback was therefore meaningless?

But as this is to be implemented, I think it has avoided most of the potential pitfalls. Firstly, the panel will be 100 members strong. Cases will be assigned randomly, so packing the jury with those who are on your side is impossible.

Secondly, 70% of members must be in favour of feedback removal or it will not happen, so only feedback that is pretty obviously unfair will be removed. No one who has themselves transacted with either party will be eligible for the jury in their case.

Thirdly, a level of experience of both “sides” of eBay will be required before you can become a jury member: 50 feedback or more at 99% positive, 6 months membership and at least one positive feedback for each buying and selling will be required.

For a case to be considered, both parties will have to have left feedback: there is no hope that you can get your own neg removed, and then go on to leave a neg for your trading partner. The process will work like this:

• The complainant files a complaint of unfair feedback, with a statement and, if required, up to three pictures with supporting evidence.
• The defendent has two weeks to file their own statement, and can also add pictures.
• If the other party does not respond at this point, the case is automatically found in favour of the complainant.
• The complainant can then make a response to the defendent’s statement.
• The jury consider. They have full information about the transaction, including access to the auction listing itself. They can vote yes, no or don’t know to removal, and 70% or more must agree to removal, or the feedback will stand.

I think this high bar to feedback removal will be the key to Community Court’s success. If the feedback is genuinely unfair, the vote will be an easy one. In those more tricky situations where either party could be correct, the vote is likely to be split, and the feedback is likely to stand.

At the moment, this is a UK trial and limited to UK buyers and sellers only. Transactions will be eligible which have taken place after the launch: those which took place beforehand will not be eligible, even if the feedback was left later. If both parties have left negs, and both wish to file to have them removed, two separate cases will need to be filed: in other words, the jury is deciding not who is right or wrong in any situation, but simply whether each feedback is unfair or not.

Like any change to feedback, there is going to be a lot of uproar about this. Already on the community boards, buyers are saying this will work in favour of (power)sellers, and sellers are seeing it as another blow to them. I think like most feedback changes, it won’t affect the majority of good sellers and decent buyers, but if it makes those bringing their money to the site feel a little more confident about doing so, then I’m all in favour.

What’s going to be interesting is to see how the community will consider retaliatory negs now. I think and hope that the lying, screaming return neg will be a thing of the past, but how about a more considered negative: “buyer negged me without telling me there’s a problem”? I wouldn’t like to predict what will happen to that sort of feedback, but it’s going to be very interesting finding out.

“25 million items” still stuck in the mail

With the postal strike over for two weeks now, you’d be forgiven for thinking things were getting back to normal. But the Telegraph has some bad news for you: a secret warehouse in north London is storing thousands of items of undelivered mail.

Royal Mail bosses have estimated that up to 25 million items are still stuck throughout the system. What’s most worrying is that, according to one small business owner interviewed by the Telegraph, the parcels he has stuck in the football-pitch sized storage facility were not posted until 12th October, when RM staff were supposed to have returned to work. It seems even deliberately holding post back until the strike was over doesn’t proof your mail against the delays.

An RM spokesperson blamed wildcat strikes in east London for the backlog stored in the Barnet warehouse, but said that it had been “largely cleared”. Those small businesses still dealing with frustrated customers who think things are back to normal might beg to differ.

eBay “very optimistic” about SE Asian growth

Sam McDonagh, director of eBay Southeast Asia tells ZDNet Asia that eBay are “very optimistic about the growth of the market … in the whole region”. eBay complement their three operational SE Asian sites - Singapore, Malaysia and the Philippines - with “promotional sites” which don’t have direct trading but can act as a local window into the global world of eBay. Vietnam and Indonesia are restricted by local online payment rules. The current “promotional” eBay Thailand site is due to be closed down in December when it will be replaced with a partnership with Thai portal Sanook.

Skype me for 3

I was in the post office this afternoon and my phone rang, but it wasn’t a normal call, it was Sue starting a Skype chat on our new Skypephones. No computers, no wires, and I wasn’t even aware I was connected to the Internet but Sue was - she could see my online Skype presence and knew I was contactable. Michael van Swaaij, acting CEO of Skype said of the new Skypephone, “Finally you can put Skype in your pocket”, and how true that is.

It’s been a long time since I’ve been excited over a new mobile handset, but I am with this one. It’s not the phone itself, which is a remarkable sleek and sexy design with a magnetic catch for the battery cover. It’s not the 2.0 megapixel camera, the MP3 player or all the normal extras that people expect on their phones today. It’s the fact that for the very first time “Free” calls really are “Free”.

3 include 4,000 free Skype minutes and 10,000 free Skype chat messages in your monthly tariff, and that includes Pay As You Go customers. For as little as £10 a month you can talk for free on Skype, and normal mobile calls and text messages will still only cost 12p/minute
Read more

Half-price listing on eBay UK on Thursday

There’s a cheap listing day this Thursday, 1st November, on eBay UK for sellers who accept PayPal. Insertion fees for auctions, auction with BIN and BIN listings are all half price: this includes the Media, Toys and Games and Photography categories which have their own fee schedules. All other fees are at normal rates. Multiple item listings and Shop Inventory Format are as usual excluded.

Many thanks to my beady eyed chum for the heads-up.

Missing Gallery pictures? Here’s why

Over the last few days, some eBay users have reported that Gallery pictures have disappeared from their search results. As was posted in our forum, listings with a non-showing Gallery picture were marked with a new icon similar to the “picture in listing” icon, and there had been some speculation that this was a permanent change. Fortunately, it’s a glitch. eBay employee Theresa posted on the Powerseller Board this morning that:

… there is currently a serious issue with the way in which gallery pictures are being shown in search results. This problem is potentially affecting those who are new users, those who have recently cleared their cookies, or those who have never customised their search view. At this stage we’re working hard to fix the problem …

It seems that code which is designed to allow users to switch Gallery pictures *off* has been left with the wrong default setting, so that rather than being able to switch Gallery off, users will need to switch it *on*. (Apparently not correct: there isn’t anything new happening with Gallery, despite what Support have said.) Those who know that this is an issue can fix it by customising their search results formatting, but of course it’s the new buyers who will be put off by the lack of pictures, and they won’t know that customising is possible.

Currently there’s no expected time for the fix to roll out, but I think it’s a fairly safe bet there’ll be a cheap listing day involving free Gallery in the offing.

Updated to add: This should now be fixed. The word from eBay [long thread warning] is that if you’re still seeing the no-Gallery version, clear your cache and cookies and it should all be back to normal.

Shall I stay or shall I go now?

So what is Rob Chesnut former Senior Vice President of Trust & Safety doing? There have been conflicting stories since he went on sabbatical despite a brief appearance at eBay Live in June.

October the 18th saw a post on The Chatter which announced “A short while ago, however, Rob’s time off ended, and now he’s back to work – but he has a new desk!. Rob’s taking his expertise in the field of high-tech crime, internet fraud, and with his previous legal background, he’s transitioning to a new role as Senior Vice President, Deputy General Counsel.” That post disappeared again pretty quickly and is no longer available online.

This week it’s now apparent that Rob Chesnut will be leaving eBay and working in a consultation basis. “In a personal email, he let the Chatter team know that he’ll be helping our legal team on some special projects. As to a long-term position? Rob said that there are no definite plans. While it’s sad to think of an eBay marketplace without Rob, the Chatter team wishes him the best.”

Both the US and UK Trust and Safety Teams now have new leadership in place. Matt Halprin now leads the Global T&S team whilst in the UK the departure of Garreth Griffith to PayPal leaves Richard Ambrose overseeing the site

How to video

Lots of sellers are using video in their listings these days: it can show off your item better, and the novelty holds buyers’ attention. If you need a little assistance getting started, those helpful folks at Vzaar have made a great how-to-video video:

UK buyers warned on US toy recalls

eBay UK has warned buyers to be on the alert for toys recalled by manufacturers due to safety concerns. The US Consumer Product Safety Commission has issued recalls of a number of children’s toys and other items in recent weeks. These include:

• some Fisher Price toys Dora, Diego and Elmo
• some Mattel toys including Barbie accessories, Bongo Band and Geotrax
• various toys with a lead paint hazard, including certain Thomas & Friends Wooden Railway toys, toy gardening rakes, tools and chairs, Knights of the Sword toys, puppet theaters, spinning wheel-metal necklaces and additional children’s metal jewelry
• some Kolcraft play yards due to risk of strangulation
• a further list of toys with lead and strangulation hazards, including Cub Scouts Totem Badges, Bendable Dinosaur toys, Princess Magnetic Travel Art Set Lap Desks, Deluxe Winnie-the-Pooh 23-Piece Play Sets, Deluxe Wood Art Sets and certain styles of Starbucks children’s plastic cups
• another list with possibile lead, strangulation or laceration risks which includes turtle sprinklers, Dunkin’ Donuts glow sticks, puppet theaters, bookmarks and Halloween skull pails.

Sellers are advised to check model numbers of the items they stock and to withdraw any of the affected lots from sale. Buyers are advised to check model numbers with sellers before purchase: full details of all recalled products can be found on the CSPC website.

eBay sellers: guilty until proved innocent

Imagine if every time you listed an item on eBay you were required to include the serial number in the listing. That’s what the police and retailers in the US are calling for, without any thought to the reality of the situation.

The argument goes that stolen goods from retail outlets often end up on eBay and more information about sellers and recording serial numbers on the site would allow police to track professional shoplifters more effectively.

Sadly there’s little thought to just how sellers would manage this. Today I launched just 22 new listings, but with multiple items on many listings that still represents 163 discrete products, for which I’d be obliged to enter serial numbers. The time required to do so would be prohibitive.

If you routinely sell the same item you probably have a standard template. Sellers using automation rules relist unsold items and launch new instances of the same item using a set auction template: changing the serial number would be impossible. Even a single listing may have tens or even hundreds of the same item for sale which would result in a list of serial numbers many times longer than the actual product description.

And that’s just the products which have serial numbers - clothing, DVDs, CDs and many consumer items simply don’t have individual serial numbers.

Of course genuine sellers are the ones who would be affected most, they’re the ones who would dutifully spend many unpaid man hours entering serial numbers into their auctions. The professional shop lifters the measures are supposed to target would do exactly what Rob Chesnut pointed out and make up fictitious serial numbers leaving the entire exercise pointless.

The other measure called for is more information on the identities of high volume sellers. Rob Chesnut said eBay weren’t averse to the idea but noted many sellers are reluctant to include their real name, address and telephone number on their eBay listings. Unless every seller were obliged to do so again the measures would be useless. High-volume sellers in many cases already do include contact information on eBay; thieves would simply use multiple smaller accounts to sidestep the issue.

I can’t help feeling offended by the retailers attitude shifting their shop-lifting problem onto eBay sellers. Retailers don’t search every customer as they leave the store just in case they’re a thief. Why should thousands of legitimate eBay sellers jump through hoops to prove that they too aren’t thieves?

eBay employee goes AWOL

In a story which is sure to create a stir in eBay offices tomorrow an eBay employee is alleged to have absconded from a trial where he was due to give evidence.

Torquay resident Alisdair Noon was on trial for conspiracy to defraud. He is accused of selling low cost items on eBay and cashing cheques sent in payment with no intention of ever shipping the goods. Two other men charged with similar offences have both pleaded guilty and will be sentenced in December

Mr Noon had pleaded not guilty and his trial at Exeter was delayed by two days. An eBay employee, Kevin Morgan, who was due to give evidence arrived in Exeter on Sunday but when the case was eventually started he was already on a plane back to Ireland.

The Judge almost ordered the plane to turn around mid flight but said he had the inconvenience of other passengers to consider.

A witness summons has been issued for Mr Morgan to return to give evidence and the Judge is also considering action for wasted court costs.

The Herald Express simply states Mr Morgan “got fed up waiting” and decided to return to Ireland.

However, a spokesperson for eBay told us this afternoon: “eBay’s first priority is to maintain a secure site free of a small number of people who may choose to misuse it. Our record of working with law enforcement to bring about successful convictions is impressive. Indeed in 2007, we have so far helped to secure 210 arrests and guilty verdicts in 69 separate court cases. These results are only possible with the determined efforts of our Fraud Investigations Team - a dedicated team who fly all over the world to support the police and the courts. Kevin Morgan is one of our finest investigators and any suggestion he was less than 100% professional and committed in this specific case is simply not true.”

eBay in the press

eBay Enemy Number One, Vladuz, makes it into the Guardian today. There isn’t really anything new to say, just the usual anti-eBay suspects speaking their piece, all very long on problems and short on solutions.

If you want to stay safe on eBay, abandon the Grauniad and pick up a copy of November 1st’s Take a Break, Britain’s biggest selling weekly magazine. Our own Dan Wilson has some great tips on savvy eBay buying, which should bring us lots of confident customers just in time for the spendy season.

PayPal payment not completed

My heart always drops when I receive an eCheque payment, but today it did a double flip.

In the forefront of my mind was the recent announcement that PayPal are rolling out Advanced Fraud Protection with tests in the US and Canada. My immediate reaction to receiving an email entitled “PayPal payment not completed yet” was that the tests aren’t meant to be in the UK so why am I receiving an email that states “The payment is currently being processed and shown as “Pending” in your PayPal account. This indicates that the amount has not yet been credited to your PayPal account.”

Of course it’s just the new text for the eCheque email. Sadly there is nothing in the email to state it refers to an eCheque, and nothing to indicate how long it may be until the funds may clear.

Annoyingly, over a month since we first commented , PayPal are still giving a German telephone support number in their emails to UK users.

A confusing message, no mention of eCheques and a foreign telephone number! PayPal really need to pull their socks up and update their communications. More importantly they need to scrap the current eCheque format, or at least allow eBay sellers to block them as an acceptable payment method. My buyer now has to wait until early next month for their payment to clear and their goods to ship, seven to nine working days for clearance is unacceptable and a terrible buyer experience.

RM expect to take 4 weeks to clear backlog

If you were hoping Royal Mail would clear their backlog this week and stem the flow of “where’s my item” emails from your frustrated UK buyers, we have some bad news for you. Powerseller Nettie of Tryacs Treasures received this email from RM just this morning:

(Bold added by me.) Fingers crossed it’s cleared more quickly than the estimate, and for any buyers watching: your patience will be very much appreciated.

eBay open microfinance website MicroPlace

Today eBay launched a new website to enable ordinary people to buy investments aimed at improving conditions in the world’s poorest countries. MicroPlace (currently only open to US residents) aims to enable the poor to pull themselves out of poverty. It involves making small loans (less than $200) to the those in developing countries to establish or expand small businesses that generate additional income for their family.

The MicroPlace website claims to offer individuals the ability to invest in poorer countries while making a positive social impact on the world. There’s plenty of information on the site, including a history of microfinance tracing it back to Nobel Prize winner Muhammad Yunus and his work with the “Village” Bank. Yunus was inspired by seeing the difference very small loans could make to enable poor people to start businesses and become self sufficient.

eBay are running the MicroPlace website with the aim of breaking even. If in the future profits arise from MicroPlace they intend to reinvest any profits back in further social initiatives.

Spam your friends, win a sat nav from Tazbar

Tazbar are running a promotion until 31st October: get your friends to sign up to the site, and you will be entered into a prize draw to win a Sony Sat Nav. I’ve got to admit, I don’t like these kind of promotions: paying *me* to introduce my friends is creepy: offer my friends a freebie, and it’d feel like I was doing them a favour by telling them about it.

But if you fancy entering, just ask your friends to add your Tazbar ID to the promo code box when they register. As a bonus, if they purchase anything on Tazbar before the 1st November, you’ll get a further three entries into the draw. And you can invite as many of your friends as you think won’t mind.

UK Best Offers missing the point

Many of you are probably aware that on eBay.com the Best Offer function has counter offers available. This basically means that you can negotiate a price with a customer who is interested, if there first offer is a little low.

Now in the Antiques Trade this is so inherent in the culture that to not have it is like setting out a stall at a fair with a big sign saying:

“PLEASE DO NOT NEGOTIATE MORE THAN ONCE WITH US, IF YOUR FIRST OFFER ISN’T GOOD ENOUGH, THEN PLEASE LEAVE THIS STALL, WE WILL NOT NEGOTIATE WITH YOU OR DISCUSS OUR DECISION, SO GOOD BYE!”

Now that makes no sense does it? Yet eBay UK have adopted this sales strategy with their version of Best Offer.

It seems to us that not allowing counter offers is madness of the most incredible kind, the sales leverage they give us on .com is astounding, the results fantastic. This is one reason why eBay.com is so much better than eBay.uk is for selling Antiques and Collectables on.

It is a shame that eBay UK have been so determinedly head stuck in the sand with this one. Is it because they do not really believe that “People are basically good”, and that to allow this would allow back door transactions offsite? If that is the case, the only thing that a buyer needs to do is send an email, and the off-eBay sale occurs. If this is the reason for eBay UK’s rationale, it seems a shame that their mistrust of their customer base, over-rides a negotiating feature that is second to none on the Internet.

Is this a case of eBay UK’s not seeing the wood for the trees?

So well done eBay.com, for providing such a fantastic feature. A big round of applause!

Thumbs down for eBay UK, (mild booing would be acceptable and probably beneficial at this point).

eBay give but they don’t take away

The fee changes in Toys and Photography categories kick in today, lower insertion fees and higher final value fees. It’s not entirely unheard of when fee changes occur for incorrect fees to be charged, and today is no exception.

Sellers are still being charged the normal fees instead of the promotional fees which run from today until the end of the year. eBay are working to fix the glitch but have promised to refund any overpayment of listing fees to sellers accounts as soon as possible. The good news is that if you make sales and under pay on Final Value Fees they won’t be looking to make up the shortfall and request you pay the difference at a later date!

UK high street store to accept PayPal

New Look are due to launch an ecommerce website prior to Christmas and top of their priorities is ensuring their young target audience can use it. According to New Look Director, Shaun Wills, many in-store transactions are still cash based, many of their customers are young without access to credit cards and PayPal offers the perfect way to transact with them.

If someone has sold on eBay the chances are they have a balance in their PayPal account, and rather than withdraw it New Look will offer the chance to respend that cash online.

The website is to be built by e-InBusiness who PayPal have announced a new partnership with. They have developed over 70 ecommerce sites including those for Dreams, Conran and Millets, so don’t be surprised if more high street stores start accepting PayPal soon!

Business ban for shed fraudster

A man who sold sheds on eBay and then failed to deliver them has been sentenced to 250 hours of community service and banned from setting up a new business for three years. Philip Mack from Rhyl was also ordered to pay a total of £6,244 in compensation to his customers. His defence counsel told how he had originally sold timber sheds on eBay for up to £800, but as he had “a very poor business acumen”, ended up losing £160 in courier fees on every order. The orders kept coming in, but he was unable to fulfil them. I’m sure his customers will see that as a very poor excuse for continuing to advertise the sheds, and it’s a salutory lesson in the importance of doing your homework before you even start selling.

PayPal payments “may take extra time” to appear

Anyone who’s signed into their PayPal account this morning may have seen this pop-up with the slightly odd message that “it may take extra time for your latest transactions to appear in your Recent Activity”. The same message is also appearing in PayPal emails. Balances, on the other hand, are said to be always up to date.

There is certainly something not quite right with PayPal’s systems at the moment. Many eBay sellers are reporting a problem where cleared payments in PayPal are showing as uncleared (with the hourglass logo) in My eBay and SMP. There is another glitch where buyers are getting the message that “the seller has refused your payment”, which may in some way be related to echeques, but doesn’t seem to have anything to do with sellers actually refusing a payment.

The latter problem can be solved by sending your buyer an invoice directly from PayPal rather than going through eBay. As for the former, PayPal emails do seem to be coming through pretty much on time (as far as I can tell), so if you need to know urgently about a payment, they may be the best way to do so.

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