Auctioning4u - The dying throes
by Chris Dawson
If you are looking for contact details for the liquidators they are here
Are eBay Drop-Off franchises sound business models?
(Part III)
Trevor Ginn reports that Auctioning4u has called in the adminstrators. In truth they’re no longer even called Auctioning4u having sold the brand and website in December. Trading as Clockworx they finally locked the doors for good on 31st January.
Again the question has to be asked if drop off shops will ever be a profitable business model. The first time I posed the question it appeared the answer was no, and that only economies of scale that come with centralised processing was an option. That was in April last year when Auctioning4u acquired the failed iSold It chain. It took just three months before Auctioning4u closed their franchises moving to a home collection model in London and Brighton. DHL was used for customers outside those areas but this was the begining of the end.
That brings us back to December when the brand was sold, and now having failed to secure further funding the company along with the software it developed are no more.
It’s a sad story for both the investors who reportedly pumped in £4m (approx $8m), and of course the staff who worked hard trying to make it a success. The big question that remains unanswered is ‘Can anyone make a profitable business running an eBay drop-off shop?’
If anyone runs (or knows of) a successful, profitable, eBay drop off shop with a long term track record of financial stability we’d love to hear from you.
Comments
211 Responses to “Auctioning4u - The dying throes”
We seem to be getting a fair few hits for people trying to find contact details for Auctioning 4U
Forward them all to ‘Thetoyauctioneer’, trading out of the same building with the same management team, their Skype history suggests they were at work 1st and 2nd of Feb??
It should be noted that the auctioning4u brand is now operated by serial sellers who are still very much in business. The company that went into liquidation was operating the eBay ID clocktronix. They were the previous owners of the Auctioning4u brand.
Hi!
I have a question about this company. I bought laptop computer from them ok 29 January. I’ve made payment just after. And I’m a bit afrait if I will get it… What do you think?
Regards
Marcin
Hi Marcin
I’m not sure if you dealt with Auctioning4u which is the part of the company that’s been sold and still trading, or clocktronix/clockworx who have ceased trading.
If the former nothing to worry about. If the later I’m not sure, but either PayPal or your Credit card company should be able to help if you paid with either of those methods. You may even find the laptop was shipped on 30th or 31st and is on it’s way to you.
I bought it exactly from those guys:
[incorrect contact information removed; see below for correct email address to use]
What is the most interesting, they have new auctions listed on ebay. So I have completely no idea what is going on.
They also have auctioning4u in their email address - e.g.
[incorrect contact information removed; see below for correct email address to use]
What do you think about this?
The answer is within the listings….
“R W Birchall and M D Gercke were appointed joint administrators of Clockworx Limited (also trading as Toyauctioneer) on 31 January 2008 to manage its affairs, business and property as agents and without personal liability. Both are licensed to act as insolvency practitioners by the Institute of Chartered Accountants in England and Wales.”
Looks like they’re liquidating the stock
using toolhaus.org to check the feedback of these companies (Auctioning4u, Clocktronix, Clockworx, Thetoyauctioneer, Seriaseller et al
) I’d worry if I were you, and make sure you put your eBay/Paypal claim in, in time, as while they will bar a small seller with ease, they try to keep the bigger sellers happy and will not deal with a complaint after a set number of days. Also ignore the “try contacting the seller” box in the Paypay complaints process after the first time, as obeying that too often will take you beyond the cut-off date.
So it looks that I have a problem…. damn it… thanks for your answers guys.
I wouldn’t go quite that far, but I’d certainly keep a close eye on what might be a possible problem.
Get in touch with them on Monday via the published email address and verify that your order will be shipped. You could quite well find out everything proceeds smoothly
You will be okay because the Administrators are personally liable for transactions they undertake, however to put your mind at rest rather than wait for an email reply you can phone them on Monday, details are :
Michael David Gercke and Robert William Birchall, of PricewaterhouseCoopers LLP, Plumtree Court, London EC4A 4HT
[incorrect contact information removed; see below for correct email address to use]
Hi
I reread the date you bought 29th, as administrators were not appointed until 31st you need to contact them to clarify, if there is any doubt start paypal claim.
Re the 400 or so current auctions they have, these are probably the safest auctions to buy on Ebay, might be some bargains to be had
While I do not work at the company anymore I know that the administrators have kept our packing team and that ClockWorx has send out items both on Friday, Saturday and today.
I also bought PC on 29th Jan and have not heard anything despite 2 emails and then I found this site. Have tried ringing Administrators but got fobbed off by receptionist as she’d never heard the 2 names mentioned above in Dave’s post ‘but someone rang earlier about a similar issue’. Looks like it’s a Paypal claim for me and hope I can get my money back.
Update - she’s just rung me back - try this number
[incorrect contact information removed; see below for correct email address to use]
instead. It’s gets you through to Rob Birchalls voicemail.
Christian…. so you say that our packages should be on their way now? I don’t know how others… but I didn’t get ANY response from those seller. Any information about delivery:(
Hi Marcin, As Christian said he’s no longer with the company so can’t investigate individual cases. From what he’s said they’re delivering all outstanding items so I would rest a little easier and wait a few days for it to arrive
If it’s not with you inside the expected shipping time detailed on the listing (Allow a few days extra in case of delays) then you can still fall back on PayPal/Credit card.
Thanks Chris
I’ll wait for it to arrive. I’ll report it here when it arrives.
Just tracked my PC on the DHL site and apparently it left the DHL depot in a van at 1026 this morning so there is hope yet !
Fantastic news Paul
Excellent news, Paul!
)
(Now just make sure DHL don’t do what they did to me - hand you the tower, but drive off with the screen still in their van…
Paul, how did you track it if you have no tracking number?
I got email form Clocktronics:
“Thank you for your email.
This is to inform you that your item is currently being packed and it will be shipped to you within a few days.
We will send you an email with the tracking information once the item has been dispatched.
Kind Regards,
Agata
Customer Service
Clocktronix Ltd.”
So it looks that they want to be liable…. hope it will come
Excellent news Marcin
Woohoo!
That really is great news
Hi
I bought a laptop from this company (19th january). As it was the wrong model i did returned it in person on the 31st and promised that i will get a refound through paypal . I haven’t heard from them since them dispite many emails. Does anyone can advice me whether putting a claim through paypal is the only thing that i can do, can anyone sugest any other action ?
Thanks, Panos
Not all good news. PC delivered today but currently got the back off and trying to get it to work. Appears one of the 1GB RAM sticks do not work and possibly one of the RAM slots on the motherboard. Just going through the combinations now to determine whether it’s worth sending it back.
Panos - Start the Paypal refund/dispute/complaint process ASP, Paul - bad luck
Does anybody here no the address’s for the warehouses in London and North Acton? I bought a sofa from them on the 3/2/08 and have had no reply to any of my emails (4 of them) regarding the collection address.
Any help very gratefully recieved.
I’ve received mail from clocktronix that my item is on its way. It should be here in Poland approx. on Wednesday. I’ll report it here:)
Jason… I have this address on package of my former pack I received from clocktronix. I’ll receive another soon so I’ll give you the address
Excellent news, Marcin - fingers crossed.
[incorrect contact information removed; see below for correct email address to use]
Much appreciated everyone
Hi
anyone who has received anything from clocktronix in the last couple of weeks did you get an email before hand saying goods dispatched ??
also ive read somewhere that if you start a paypal claim they simply wont send the goods out.. ??
i have started my paypal claim so we’ll see what comes of it.
thanks good luck again to everyone
we bought an old lead cowboy set on ebay auction under the name of ‘thetoyauctioneer’, paid for it, and nothing happened, despite chasing up. a few days after our dispute, we noticed that our set was relisted for sale! as this was a one off set, one wonders how many times they intended to sell the same set.
Personally I wouldn’t start a PayPal claim with *any* seller until I had exhausted all other avenues and given plenty of time for the seller to ship. A few days is hasty, I’d wait at least a couple of week and if need be you can still open a claim. As a seller I would never ship anything to someone who opened a claim in haste, I’m not going to lose the money and the goods.
Hi Chris thanks for your reply, as this is a rare case knowing the company has gone into liquidation surely this is the best route ?? at this point though id rather just get paypal to refund me then i know im safe so this why ive started the claim so soon. Its not that im asking much of them a simple email to say something but nothing when they have quite alot of my money .
I’d advise everybody to put in a claim…
NOW
A friend - who shall remain nameless for obvious reasons - made a test purchase a month or so ago, following an approach from Mr. Braun, the item never arrived, he’s making a claim, you must all do likewise while the official-receivers are on-site and the company has ’some’ assets left???
I have just received my laptop! It’s in described condition (excellent). Hope everyone else will also receive their items.
Thanks for all who was there with my problem
i bought a laptop off auctioning4u on feb 5th still waiting 4 it tryed emailing them no repy im thinking of maken a paypal claim how long should i give them.?
i have just had a look at the email i got from paypal when i bought my laptop it was auctioning4u but seller was clocktronix i dnt understand whats going on its been 8 days now i have 4 daughters all wanted laptops i bought from other sellers and i got them laptops in days can any one help me : :
I love a happy ending, Marcin
Seccombe: Clocktronix bought the Auctioning4U brand a while back, so the two different names is nothing to worry about. I know 8 days is a while in “eBay terms”, but for normal mail order, it isn’t long: Dell took about three weeks to deliver my new PC before Xmas.
I wouldn’t worry yet. Marcin bought his on 29th January and has just received it, so I would expect that you would get yours in the next few days too. They do seem to be getting through the orders, albeit not as quickly as people would hope.
Well for all those left in limbo by this scrupulous firm you may find that the reason you haven’t recieved anything is because they’ve relisted and sold the items on.
Finally got a response to my numerous emails and this is exactly what they’ve done to me. Paypal payment made within 48hrs as by their terms but because it didn’t clear for another 10 days they sold it on without informing me and still took my money. Won’t even refund without launching a paypal claim! Bloody crooks!
HI
What happens is if you start a paypal claim they cancel you order immediately , so if you are willing to wait you should get your items , but paypal are supposed to be refunding everyone who has made a claim .
here is an email which you will get an answer from i think the only person who still works there to be honest. igot a reply from this within 5 minutes of sending
[incorrect contact information removed; see below for correct email address to use]
hope this is helpful to you ill let you know if i get refund should be monday at latest.
Hi guys
I spoke to them today, there are some delays but everything will be ok as I spoke to the administrators.
You can give ring Liz Heggs on
[incorrect contact information removed; see below for correct email address to use], she is very helpfull.
Hi guys
I spoke to them today, there are some delays but everything will be ok as I have spoken to the administrators.
You can give ring Liz Heggs on
[incorrect contact information removed; see below for correct email address to use], she is very helpfull, she is the one dealing with this insolvency.
There is only one person left at clocktronix, packing our stuff, (skeleton staff). PWC said any problem give them a bell next week. There ain’t nobody to reply to our email. If you need a Vat Invoice, PWC will get it for you, if it is not sent.
Hope that guy left does not do a runner with our stuff
Bad boy, that’s great - thanks for the information.
Following a call to Liz Heggs for advice, I’ve just got an immediate e-mail reply from [incorrect contact information removed; see below for correct email address to use] stating my goods (from auction ended 31st Jan) are just about to be desptached. Pawel is apparently the Customer Service Team Leader and seems to be “The Only Guy Left”.
Liz Heggs told me a Paypal claim would have immediately caused the order to be cancelled, and the 45 day re-claim period to begin. But also said any goods not claimed for are still being slowly despatched.
Patience all…
i put a claim in yesterday to paypal for my £211.59 laptop as i had to get a new one 4 my children .can anyone tell me how long it will take for me to get my money back .
@ Seccombe: the last non-receipt claim I put in took about ten working days from filing to refund. I’m sorry to say I think you would have got the laptop before you’ll get the money.
Thankfully I started smelling a rat when ‘auctioning4u became clocktronics (and to my amasement ebay allowed the transfer of the feedback from auctioning4u to clocktronic, that certainly gave them ‘cred’).
Any person that has paid for an item via paypal and hopefully retained the receipt, is the ‘legal owner’ of the goods bought (fact of law). However of course posssesion is 99%…etc. If any person contacts the receivers and can prove they have paid for an item, then that item is legally theirs & the rceiver cannot hold them or resell them.
Also I am an ebay seller & likewise as the previous seller says, if a paypal dispute is started will not ship goods. Once a claim is filed with Paypal, they will section off that amount in the seller paypal to pay the claimee 1st. As the receivers are in here though & if there any left, they would clear the paypal account daily.
Alway remember to file any claim with paypal within 45 days of auction, as thereafter paypal will nopt want to know.
To me, this was a scam waiting to happen. Clocktronics use auctioning4u vans & if you ask at their warehouse they told me that auctiong4u was seperate from clocktronic (which obviously it was not)
They also had a warehouse in Standard Road, LOndon, W3 which was nearly empty after I last saw it.
Ebay shoud also start a proper listing catagory (ie; is the seller a ltd Co,, as in many cases listings do not state this, & he’s what happens when a web is woven.
Good luck to all in getting goods or money back.
Thankfully I started smelling a rat when ‘auctioning4u became clocktronics (and to my amasement ebay allowed the transfer of the feedback from auctioning4u to clocktronic, that certainly gave them ‘cred’).
Any person that has paid for an item via paypal and hopefully retained the receipt, is the ‘legal owner’ of the goods bought (fact of law). However of course posssesion is 99%…etc. If any person contacts the receivers and can prove they have paid for an item, then that item is legally theirs & and the rceiver cannot hold them or resell them.
Also I am an ebay seller & likewise as the previous seller says, if a paypal dispute is started will not ship goods. Once a claim is filed with Paypal, they will section off the amount in the seller paypal account to pay the claimee 1st. As the receivers are in here though & if there’s any left, they would clear the paypal account daily.
Alway remember to file any claim with paypal within 45 days of auction, as thereafter paypal will not want to know.
To me, this was a scam waiting to happen. Clocktronics use auctioning4u vans & warehouses, but if you ask at their warehouse as I did, they’d tell you that auctiong4u was seperate from clocktronic (which obviously it was not)
They also had a warehouse in Standard Road, LOndon, W3 which was nearly empty after I last saw it.
Finally,
Austioning4u is still trading and clockwrox Lts, t/a clocktronic & thetoy….? is not, all very strange, but it’s that woven web again.
Ebay should start a proper listing catagory (ie; is the seller a ltd Co,, as in many cases listings do not state this, & here’s what happens when a web is woven.
Good luck to all in getting goods or money back.
Gerryoo7 - I smell a rat every time Chris or Sue come on and try to fluff over the worst of it????
Chris/Sue - What is you relationship - if any - with eBay, Paypal, Auctioning4u/Clockworx/Clocktronics/TheToyauctioneer, Toymart, Auctioning4u/serialseller/Bob Lock, and either ‘The Professional eBay Sellers Alliance’ or ‘The Federation of eBay Businesses’?????
That’s a strange question peerpressure seeing as I believe we’ve made it perfectly obvious but for the record…..
We have no relationship with auctioning4u or any of the related companies in the group.
We are both full time eBay sellers, PowerSellers and eBay educational specialists - programs that are available to anyone who qualifies according to eBay’s rules. We also both have PayPal accounts but neither of us is employed by any eBay company.
Neither of us are members of PESA, the federation of eBay businesses no longer exists but neither of us are members of the new federation of ecommerce businesses.
We say it how we see it as professional eBay sellers and joint owners of TameBay (which is wholly owned by the two of us). On TameBay we publish what we like/think/want to/have opinions on at will. You don’t have to agree with us (Sue and I don’t always agree and have posted contrary comments in the past), you don’t have to read the site but we will publish our own thoughts and opinions.
At the end of the day if you don’t like our material there is absolutely nothing to stop you starting your own website and publishing your own opinions as we have chosen to do. If you do let us know, I may sign up as your first reader.
peerpressure- I have no direct connection with anyone at any of the mentioned business.
I have bought from Auctioning4u & clocktronic and collected from their warehouses.
The last time was with the rceivers walking behind us to watch what was taken out.
There did seem a lot of money spent onthis progect & with new vans and at least 3 warehouses in the area.. bills must have been high!!.
As someone has posted a terl;ephone number for pricewaterhouse perhaps a fax # would be good to, as then people can fax their receipt (paypal one will do) and a letter claiming their item directly from the rceivers.
Gerry007 - That wasn’t aimed at you!
Chris - Bit touchy aren’t we? A quick no would have sufficed. But all the “thanks Christian..” and “hay guys we’d wait a bit longer…” or “I wouldn’t start a Paypal claim…” seems to be at odds with the facts;
Mr. Braun has, despite plenty of warning signs over several years, spent the last 9 months turning a reasonable start-up into a train-wreak, he’s done it with 4 million-odd pounds that wasn’t his, or as someone else put it: Other peoples money!
In doing so, he proved right those posting against him on other sights, sights known to you…
Now following you explanation, I understand that you can’t jepodise you relationship with eBay/Paypal, and that’s fine, but these people need to get moving, not wait around reading Mr. Braun’s self-pitying explanations as to why it’s anybody’s fault bar his.
Otherwise your sight is a good one and I’ll follow it!:grin:
Hey Peer, in all honesty I have little faith in receivers having been on the wrong end of receiving goods/money owed
However I have a lot more faith in PayPal refunding if they don’t, and in those circumstances I feel it reasonable to wait a little while longer than normal for the goods to arrive. As Sue said earlier - probably in the end get the good quicker than a PayPal chargeback anyway
Well Guys
I am still waiting, I will give it till next wed, as I bidded on the 6th on FEb. LIz Heggs said there won’t be any problem, if goods were not going to be dispatched, the administrators would not allow any bidding. My problem is with EBay, if something was dodgy, knowing full well Cloctronix went belly up, they should not allowed any trading, and now I am finding out that they have allowed the transfer of feedbacks from Auctioning4 to clocktronix, I think there could be legal implications, EBay mislead all of us.
Bad Boy
Bad boy- and all
The problem is not so much with items sold AFTER the receiver went in, it is with items bought BEFORE that.
Any warranty implied at that time will not be upheld by the receiver & any claim for either non receipt/goods not as described (ie; did not work properly or as described on receipt) SHOULD be made before the 45 days after the listing end with PAYPAL. DO NOT IGNORE THIS in the faint hope you will get your item. YOUR money is more important than a maybe and somehow!!!……
There is no way a receiver will be responsible for items sold before this & that is why a note should be sent to the receiver (with receipt for purchase) claiming right of ownership.
It is also possible if (as is quite usual in these cases) where a lack of paper trail exist the receiver will resell/relist something he may not know has been sold (as the chap with the toy soliders says here). It is for this reason a paper claim should be made, by fax is the best & legal way (acceptable in law).
Well I won an auction an auction for a laptop on 22 Jan and before I paid I got e-mail responses from Agata using an Auctioning4u email account.
She said my payment would not clear for 10 days even though it left my account within 2 days. When that happend she stopped replying to me.
Today after sending chasing mails virtually every day I started a dispute with PayPal. My piont is that if I had waited in the hope that I would receive my laptop I would simply have lost the right to claim.
Do Sue and Chris think I have done the right thing and what are my chances of getting my moeye back and is ith the whole amount including P&P
It sounds very much like you paid by echeque. echeques are a pain in the ass and even PayPal themselves admit to hating echeques
There’s a very good chance that they were correct and that it would take 7-9 working days (or up to two weeks in real terms) to clear. I’m sure PayPal will be able to assist you if you don’t receive your goods
You may as well claim through paypal if you can, the sooner the better because clocktronix or auctioning4u has no money left in its paypal account, so your only chance is the paypal insurance.
I bought a pc after the receiver went in, costing more then £500. A week later I got email confirming that I would receive full refund as the item will not be delivered. However, few days ago I was told to claim the money from paypal. What should I do?
hi
im in the same situation as stevieb
i paid in january(same day as end of auction) and they said it would take 2 weeks to clear for the payment of my computer from clocktronix.
and after that they never responded to emails. i then opened a dispute after 3 weeks(5 days ago) and even escalated it.
i have emailed them with that new address above and no reply yet.
i shall phone them tommorow using that phone number aswell.
is there anything else i could do?
cheers
Yeh! - go to your local MP or the local paper, show them these pages, the Franchisepick pages and anything else you can think of!!!!
The French are trying to clip the wings of eBay/Paypal and bring them into line with terrestrial legislation, and the European Consumer bod is doing likewise.
It’s time the media stopped carrying fluffy stories about the Queen-mum’s limo. or celebrity handbags and started to look at the whole can of worms in the full light of day??
To all-
If you bought the item before 31st January. Claim a refund off paypal. I do not think paypal can get out of refunds even if the sellers have taken the money outr of their paypal account. ALL listings have paypal insurance (this is shown in the seller info at the top right side of the listing.
Paypal (if money is in the account) will try to get it back, but not much chance.
If you bought after 31st January the receivers are responsible for the money, but paypal insurnace still applys.
Claim your money back from paypal.
Both Paypal & ebay have got a bad cold from this (ie lost money), but and with respect to them, it is their fault as they have allowed the situation to carry on, when they should have stopped it.
There is still the point of who has gone up the wall. Clocktonic has gone, but there is still clear evidence (ie; emails sent on behalf of cloctronix by auctioning4u) that auctioning 4u iss responsible. They appear to be still trading, their website is still active & clicking on ebay auctions there takes you to serialsellers (which also has refernecto auctioning4u in their listings.
The receivers should be looking into this as there appears, there could be fraud here. If anyone receives an email or letters or any communications with the receiver bring this to there notice, although they should know this already.
Another thing-
Do not delete any links to your listing in your ‘My ebay’. If you still have the listing keep it & print off the details, so you have a record of what it said.
You can still search ebay, by typing in the item n; and print it off, but as it has ended you will not be able to save it anymore.
More-
Contact ‘BBC watchdog’
Link= http://www.bbc.co.uk/consumer/...../watchdog/
They get their teeth into things like this.
The advice about printing off the listing is extremely good. Remember you have 45 days to file a claim with PayPal, so don’t let it slip by. If you paid with a credit card via PayPal, you will have coverage from them too, though you must make the PayPal claim first (or wave goodbye to your PP account).
hi
i have made a dispute- is that what you mean by claim?
and i have also escalated it to emphasize my point. what actually happens after that? how do they refund me?
i realize that there is no hope of gettin my computer anymore
this has been such a usefull blog
Axel- When you view the dispute in paypal where you enter further messages/reply, to the right it says escalate to a claim. You should do this as it is unlikely anyone in the sellers will respond.
You will get a series of emails from paypal, always make certain you quote dates of emails etc & again print them off so you have copies off ebay.
Eventually paypal should refund you the auction price and p&p.
Good luck
Well I won an acton on the 5th of this month and this Saturday I recieved a mail saying that my item had been dispatched. It hasn’t showed up yet and I can’t find it on the locator on DHL site. Dodgy. Indeed.
I have opened a dispute and am claiming my pennies back but I had started the claim BEFORE getting that e-mail on Saturday, I have a hard time believing that I’ll ever recieve the laptop.
Worst thing is this is coming down on my work and on the courses I am taking via internet which isn’t fair on me as a buyer.
How ever if the laptop shows up I am just going to be happy with what I’ve got but I am not amused, it’s been TWO weeks since I’ve payed for the item and I am NOT amused (a week behind on two reports on my courses).
V.
clocktronix is a [beep], never reply on email..i also payed for philips media center never recieved.. started a claim at paypal and have my moneyback. 130 negative feedbacks in a month? and thats a power seller?? i am working to started a investigation against clocktronix. dont [beep] with me
.
Like some others I paid by paypal and took 10 days to clear in the meantime clocktronix went into receivership and relisted my item and sold it on to someone else. No contact was made and my paypal payment was allowed to clear (which by my estimation is fraud). Now from my understanding of law and ownership, that item was my property the moment payment was made and accepted and clockworxs/receivers commited theft by selling it on. Anyone reckon it is worth pursuing and getting the police involved? They are refusing to refund me my money so a paypal claim has had to be launched.
“Dear V.
According to my system your item has been dispatched on the 5th of February and the tracking number is as shown below:
******************
Kind regards,
Pawel Rowicki
Customer Service Team Leader”
If an item was dispatched that long ago SURELY I must have recieved it by now! ALSO I recieved a mail saying that it was dispatched LAST saturday! I am VERY confused now!
V.
And what does the tracking number show you, V.? It could still be e.g. waiting in DHL’s depot, and with all that’s going on, you *really* don’t want it going back to them undelivered. Or (if you’re in Iceland as your URL suggests) could it be held up in customs?
AlanW: you’d be better asking the police about that, but IME they won’t be interested if you’ve got/are getting your money back from PayPal.
Oh no, ignore that bit about customs; I just read your blog.
TO ALL-
DO NOT use the DHL tracking from the main web site. Almost certainly items were sent by DHL express/home. Here is the
correct link:
http://track.dhl.co.uk/tracking/
Paste this into your browser. Click on ‘next day’ and then id code. Do not leave a space between the letters & numbers
Hope this helps
Gerry, thanks for all your help; it’s much appreciated.
Sue-
No problem, I just don’t want them getting away FREE & with everyones money.
I still retain links in ‘my ebay’ to clocktronics pages. It is very interesting that not only is there a pages (ie ;STILL a registered seller link for clocktronics
Link here;
BUT ALSO Auctioning4u are still a registered seller with ebay. Link here;
Although clocktronic still has all the feedback that was transfered from auctioning4u (which now has none) It might be interesting to use the ‘contact seller’ link in either or BOTH the names. To do this click on the feedback rating & use ‘contact seller’ link.
IT IS ALWAYS advisable to use the ebay mail system as then what you saying is on record with ebay & probaly paypal.
Hope this helps.
To all-
Auctioning4u are probaly hoping to come back, after all the S**T has died down (sorry about the swear word)
has anyone had any experience with pawel rowicki stating that ‘the item will be dispatched today’ in emails, but then not bothering to dispatch them? I’ve been waiting for 2 weeks now and whenever i email him to ask when it will be dispatched, he just states that it will be dispatched that day, and so said that pretty much each day i emailed him. In the end i just opened a paypal claim, as my emails warning that i’ll open a claim if the item isn’t sent just tend to prompt a response that he’ll send the item, and tbh its obvious i’m just being given the run around…
Btw, if the feedback for the user drops below 98% while the claim is being made, does that void the £500 buyer protection cover? I’m hoping not as its currently sitting at 98.3%…
Thanks
Azrael -
Ask him for the tracking # and use the link above I have put here.
As far as feedback loss is concerned, It can make no difference to any claim you are making. The rules on POWERSELLER feedback is that they must maintain at least 98% over a giben period.
Like all things that go wrong, when the feedback drops it is usually because of situations like this.
So don’y worry about this as it will make no difference.
thx
Gerry007 -
Ive asked several times for a track code but in fact it isnt possible as apparently its ’still in the p&p department’. I’m glad to hear that i should be able to get the full amount back, but tbh it never should of got to this point anyways.
Thanks for the reply
Harney, yes, you’re doubly covered. If you have to claim, put in the dispute to PayPal first. If you don’t get your money back from them (and you should), then contact the card company.
Thanks Sue
I won items with my ebay but someone else paid with there paypal with a credit card is that still ok ive placed claim with paypal 10 days ago.
Well, it’s the person who actually made the payment who’ll really be claiming, but the fact that you borrowed someone else’s account (assuming you did it with their permission :lol:) shouldn’t make any difference.
Phew!! Thanks Again Sue This site has been a heaven…..
I’m going to leave neg feedback for my item and place this link in there so other may benefit
Good Luck to all…..
hi
its me again
guess what happened, that pawel guy emailed me today!
he said i had opened a dispute so they hadent dispatched the item(surely they would have sold it on like everyone else says?) and that i should inform them of when i have dropped the dispute so they can send it.
im thinking i should go ahead with dropping the dispute and if i dont recieve it within a week, then i will open another dispute. does it matter if im still in the dispute after the 45 days since the end of the auction, will it carry on untill i get my money back?
thankyou
axel -
i personally wouldn’t take much comfort with what he says, as in one instance he stated he would personally go down to the warehouse himself and push my item through, and yet he hasn’t dispatched the item. I’ll wait for my claim to clear and then just purchase the item elsewhere (people complaining about broken items has put me off quite a bit), plus i can get the same item cheaper from an online store (which i’ve used many times and are very good). Bottom line really is whether you feel you can trust him to dispatch the item, and as far as i’ve seen i don’t trust him one bit lol
I sound sinister but this situation has probably got the best of me
Sadly I’m not sure if you close the dispute if you can then open another with PayPal in the future for the same item. If you funded the payment by credit card you’d still be able to claim from your card.
It’s one of those circumstances where opening a dispute early isn’t always the best policy, waiting a couple of weeks is a better idea.
…Dont really know what to think. Bought a 750 pound item on Feb 8th (after they went into administration) and not heard a dicky bird yet.
How long would you wait before one tried claiming on paypal…albeit for only 500 not the full amount (paid on debit card sad to say)
paul
@Axel: the 45 days is when you need to have opened the dispute; it doesn’t close if it isn’t resolved by then (and some more complex disputes go on for ages). I think perhaps it’s a shame you opened it so early (though I do understand why you did). As the item hasn’t been dispatched, I personally would just let the claim go through now.
@Paul: I think that this whole saga really illustrates why trading on eBay isn’t like trading anywhere else. You bought your item ten days ago (actually six full working days!): I think that the people working for the administrators don’t have much eBay experience, they don’t seem to be able to deal with the speed of dispatch and the excellent communication that we are all used to on eBay, and that is understandably worrying people.
I would expect that you would get your item soon, though not perhaps as soon as you would like. As other people have found, if you put in a PayPal claim now, your item will probably not be dispatched.
hi
i payed using credit card so hopefully thats going to save me.
i closed the dispute only to realize that i cant reopen-
the pawel guy told me to close it which might not be good as now he can get away with my money as i cannot inform paypal through a dispute.
i have however told paypal about my situation and see what they said. also about how clocktronix suck!!!!!
should i ask him to send my computer??
man you guys are great
axel -
If your unable to open a dispute then indeed is it possible for him simply to not send the item? tbh this is the first problem i’ve had using ebay, and tend to research the seller’s feedback to make sure i’m doing the right thing. In this case however i didnt do enough research methinks lol As i said before, i wouldn’t really trust what that pawel guy tells you, as he seems to have been leading me on from the start.
Mabye someone else with more exp can shed some light on whether a second dispute can be opened?
Thanks
I am 99% certain you cannot open another dispute once you’ve closed the first. However, you do have the right to cancel the order, if you want to do that (Distance Selling Regulations, if you need to quote legislation at him!).
TBH, I think you *will* get it, if you choose to wait… as I said above, I don’t think these people are really used to the high expectations eBay buyers have.
Hi all-
Sur is right. Once a paypal dispute is closed, you CANNOT reopen a dispute/start another dispute for the same item.
Unless everyone live 100’s of miles away why not come to london (check hours, they are there) and collect the items.
Between a few people, maybe share the expense or even employ a GOOD taxi firm to go to their warehouse & collect.
You would have to arrange it, so one firm deals for everyone, but why not if you all send copy documents to the same firm & they collect, then someone local could re-distibute via say DHL.
Yes it’ll cost, but just think how good agood night’s sleep feels like again.
There is a good (maybe not the cheapest) firm in central LOndon that does vans & taxis, etc.
If anyone want s the info, I’ll look it up and post it.
Sorry that was mean’t to say SUE is right, apologies
Hi
I have had an email from Clocktronix on Sunday advising me of the DHL tracking no, but this is not recognised by the DHL website (I know the correct place to check as I have purchased previous items). Does this mean it is in the Clocktronix warehouse awaiting collection, or could it be that they have given me a false tracking no just to pacify me into a false sense of security?
Davidh-
I send items with DHL all the time & if they have collected it, it will be on their website by the close of business on the day it was collected.
Just in case use this link:
http://track.dhl.co.uk/tracking/
If it ain’t there then they havent sent it yet.
Again it seems, they are full of promises!!
davidh -
Sunday you say? so they have even less excuses for why they never replied to my emails which were sent friday, and even today i had to send another to prompt a response (they ignored my request for cancellation in the latest email i sent and replied to an earlier one asking for a delivery time + tracking code lol). In the end i wouldn’t be surprised if they had no intention of sending my item at all, as there have been many people who ordered things on the same day and even after who have recieved their items according to the clocktronix ebay feedback.
lol they’re probably searching round ebay trying to find the items that they’re suppose to have and telling people that they’ll get their item soon, to give themselves enough time to get them themselves lol wouldn’t surprise me at all…
hi again
from looking at everyones worries and problems ect.
we dont really need be that concerned, because we have a phone number and address and the fact that there are plenty of us, we could just call the police and accuse them of fraud considering they are promising us our items.
but, hopefully that wont happen.
i shall post my progress
thankyou
calm down calm down, i contacted
[incorrect contact information removed; see below for correct email address to use]
this morning, and this afternoon my order was sent out, dhl confirmed, i bought 4 th feb reason i am writing here is
1 anyone who bought after liquidators is 100 pc safe ,
bought before, email and phone, if you file an pay pal claim then obviously your order will be cancelled ,but you do have 45 days to file, if you are worried email me and i will show proof
Sue, I’ve been living in England for the last 7 months and my computer is suppose to be on it’s way to my address here. When I try to track the item with DHL the number is not excisting, I even called them to confirm if the number was on their listing but they couldn’t find it on their system. Dodgy?
*smiles* Just saw your addtion that you had read the blog
V.
Hæ V., hvað segirðu
Did you try the DHL Express link
http://track.dhl.co.uk/tracking/
which Gerry posted up-thread? It seems their home delivery service doesn’t show up on the “normal” part of the system. Same for DavidH.
I have received my NTB from clocktronix yesterday winned on 5th Feb. Was sended to czech republic…No emails at all.
But received this pos. from them:
“Great communication. A pleasure to do business with”
It is a shame of them it was a good prices and I felt safe with them….
Good luck to OTHERS!!!
Marek
Czech Republic
Glad to hear you got it okay, Marek
I put in a paypal claim for my £650ish item on Saturday morning. Does this mean that my order will be cancelled and that i’ll only get £500 of compensation?
mark
hi
they will definatly cancel the order but i dont know about if you have the protetion to get they money back. thats probably something you should check up with paypal.
Hi Azrael,
In response to this question:
if the feedback for the user drops below 98% while the claim is being made, does that void the £500 buyer protection cover?
The answer is No. The amount of buyer protection coverage is based on the seller’s status at the time of listing. If the seller’s feedback has changed in the meantime, you’ll still be protected up to £500 instead of £150.
Thanks,
Elton
markymark-
Unfortunately, if they have cleared their paypal account you will probaly only get the amount of paypal insurance shown in the listing.
Paypal will always try to get the full amount, but reliy on being able to hold on to funds in the sellers account.
And if it’s empty…..oh!!
Hope this helps
Markymark: as Gerry says, PayPal will try to refund the buyer the full amount by claiming it from the seller. It’s only if they are unable to do this that the buyer protection kicks in: think of it like PayPal insuring you for up to £500. In this case, it seems extremely likely that you would get the full amount back: the receivers are there dealing with stuff, they’re not fly-by-nights! As someone’s already said, these are probably some of the safest auctions on eBay.
Hæ Sue, ég segi gott takk, en þú?
Yes I did try the link but appernly it’s none excisting the number that I’ve been provided with. Which isn’t very amusing I’ve got to admit.
V.
Thanks to Elton for clarifying the buyer protection too.
Markymark-
Sorry if I misled you. You did not say (or at least I did not notice) when you bought the item. If before 31st January then my posting is right. BUT if after february 1st then receiver ’should’ refund ALL monies.
V-
Make certain you enter the track # properly. Go to ‘next day’; then ‘id code’. Enter all letters & number without a space.
Link;
http://track.dhl.co.uk/tracking/
If thta does not come up, then go back to them & tell them & ask for the correct track #
That’s a good point Gerry - I was assuming Mark bought after 1st Feb, and I think you were assuming he bought before. So sorry if I’ve misinformed Mark too.
I bought my item on 4th Feb.
In a strange quirk of fate………
the item arrived 2 minutes after posting my question on here. I hope the rest of you are as lucky.
Mark
Oh nice one Mark! Time to cancel the PayPal claim
I have to say I think a little patience is needed this time around, I’m pretty sure they’re doing their best to get everything shipped, it’s not in the interests of anyone for them to have stock left at the end of the day - that’s the whole point of liquidation
LOL, glad you got it!
Presumably if it had been bought before 1st Feb and PayPal were unable to recoup the money from the seller, anything not covered by PayPal would become part of the receivership claim?
Well what I get when I’ve been trying to track the item that it’s an invalid code, not amused. I’ve sent them a mail saying that this code isn’t on the DHL system and they say that it hasn’t been sent.
Now just waiting for a mail from Pawel and see if he has an explaination for me.
Well i dunno if the claim caused it, but i recieved an email confirming the item was dispatched with city link and the track code provided states the item is due to be delivered tomorrow… now i’m pondering whether to cancel the claim before or after the item arrives, just to make sure its in the condition (new) it should be ect. Any recommendations?
Thanks
V.: fingers crossed Pawel gets you some more accurate information.
Azrael: leave the claim open for now. You won’t be able to open another if you close it (see up-thread), but I doubt PayPal will decide it before you have your item (and if they do, you can always pay again
). Fingers crossed for *you* that it all arrives safely and as you want.
ALL-
As Chris says’ a little patience’ is needed.
BUT if you bought before the receivers went in (31st January, ie From the 6th January) and you have not received your item it’s more serious. Any PAYPAL claim must be lodged within 45 days
(I now everyone keeps repeating this, BUT it is important)
hi
well, i got a reply from pawel and he says they will be sending the item today or tommorow. some good news atlast even though i purchased it at 19th january.
hopefully they send me a tracking code as well.
AXEL-
IF, hopefully you will get the item, although the current staff are working for the receivers, you do NOT get satisfaction. CLAIM FROM PAYPAL the LATEST BY 2nd MARCH , LATEST.
These are the two guys actually handling the bone-picking exercise
[incorrect contact information removed; see below for correct email address to use]
PricewaterhouseCoopers LLP,
Plumtree Court,
London
EC4A 4HT
[incorrect contact information removed; see below for correc