Let’s *not* talk about communicating
June 30, 2008
At least, not if we’re going to make outbound CS calls like this:
Nicked from Randy.
eBay refuse be drawn at ACCC conference
June 30, 2008
Simon Smith, MD of eBay Australia, refused to be drawn into arguments at today’s ACCC conference held to discuss PayPal only on eBay.com.au. Sellers argued that PayPal isn’t safer than other payment methods and that “It is the Australian way to support having choices”
Whilst sellers were more than happy to air their opinions, Smith read a prepared statement and declined to enter into the heated discussion. I’m guessing that was in all likelihood a stipulation made by eBay’s legal team, who may still decide to challenge an adverse ACCC decision in the courts.
Reports say that only sellers voiced opinions at the conference, and it appears that Google had nothing to say in person following the revelation that Google authored an anonymous submission to the ACCC.
eBay fined €38m over designer fakes
June 30, 2008
A French court has fined eBay €38.6 million for allowing the sale of fake designer goods. Louis Vuitton Malletier, the bag and luggage section of the LVMH group, and Christian Dior Couture were seeking damages for negligence from eBay, claiming they had not done enough to prevent the sale of counterfeit goods via their site.
There should also be a judgement today on a case being considered simultaneously, where perfume brands Dior, Guerlain, Givenchy and Kenzo claim that though authentic product is being sold on eBay, the sales are still illegal because they are not through the companies’ approved distribution channels.
Earlier this month in a separate case, eBay were fined €20,000 over the sale of fake Hermes bags.
Best of eBay launches in Australia
June 30, 2008
On the date of the ACCC meeting to discuss the future of eBay’s PayPal only policy there’s some lighter news. eBay Australia have just announced that “Best of eBay” has been launched along with a competition to win up to AU$5000.
Best of eBay was launched in the US back in November 2007, and allows you to vote for the wierdest and whackiest items you can find on the site.
If you win the competition the prizes totally AU$20,000 will be paid as PayPal credits so if you live in Australia get nominating listings, if you find a weird enough item you just might win.
Oxford posties to ballot on strike action
June 29, 2008
The BBC report that Oxford postal workers are to ballot on possible strike action over working conditions. Delivery staff claim that their workload has increased massively because of cuts in the number of workers, but Royal Mail say that changed workloads were included in a national agreement reached after last year’s strikes.
Returns policy and handling time compulsory from October
June 29, 2008
The eBay Developers’ Blog brings the news that as of October, all listings must specify both a returns policy and a handling time. Until now, returns policy has been an optional field when listing on .com, though on some other sites including eBay UK it is compulsory to specify a returns policy. A new field, “who pays for return shipping”, will also be introduced.
Adam Trachtenberg spoke about this at DevCon, but this is the first time we’ve had a specific timeline mentioned. eBay have said that for sellers on .com, who do not by law have to accept returns, it will be permitted to specify ‘no returns accepted’ as a returns policy. I’d urge sellers to consider a returns policy as a selling point: ‘I allow returns’ says to your buyers that you stand by the accuracy of your description and the quality of your goods. Nothing boosts buyer confidence in the item they’re about to purchase than the idea that they can change their mind if it’s not exactly what they want.
A life for sale, going cheap
June 29, 2008
The eBay auction for an Australian man’s entire life has ended with the high bid at just under AU$400k (approx. £192k), rather short of the AU$500k he’d hoped for. He says he hasn’t yet had a chance to make contact with the winning bidder; he’s been too busy with television interviews.
Truth be told, I’m not really surprised this has ended like this. It seems that someone has got a nice house in Perth for a bargain price, and a few cool toys thrown in for free. Lots on eBay are the lazy seller’s way of getting rid of a bunch of stuff quickly, but you’ll almost always realise more cash if you sell things seperately. Besides, even Ian Usher doesn’t want Ian Usher’s life, so why would any sane buyer want to buy it?
A challenge for John Donahoe and Lorrie Norrington
June 29, 2008
One of the traditions of the eBay Live keynote speech is the celebration of those who have 100,000 feedbacks or more. Everyone stands up, and slowly, those with less than x are asked to sit down. I was pretty happy myself to be standing after “all those with less than 10,000 sit down” (especially as Chris had to sit then 
), but then I was gone and soon, only the 24 sellers with scores of over 100,000 were left standing. John Donahoe, eBay’s President who was directing the game, sat down himself much earlier; slightly ruefully, he said “my feedback’s 172″.
Later on, Lorrie talked about selling a pair of loafers to a buyer in a small French village. I think she could usefully attend one of the photography classes at the next Live event 
but more importantly, she told us her feedback score is 146.
I’d like to throw a challenge out to John and Lorrie. Show us you’re on our side; show us you’re more than just MBAs; show us that whatever we’re going through, we’re going through it together. By the next eBay Live in Florida, 2010, have your purple stars for feedback scores up above 500 each, and make at least half of them from selling. You want to prove it’s a new day at eBay? Go right ahead
How to open a UPI without getting bad feedback
June 29, 2008
As a method for improving your DSRs Scot Wingo recently posted not filing unpaid item disputes (UPI) as tip for improving your DSRs.
Whilst this has certain merits and has been met with approval I’d argue against it on the grounds that bad buyers will never be sanctioned, UPI strikes are the one sure way to get persistant non-payers kicked off eBay. What I would strongly suggest is following some best practices when opening a UPI.
- As soon as you open a UPI add a message
The wording from eBay is unfortunate to say the least – no one likes being involved in a “Dispute” so the email a buyer receives automatically isn’t the friendliest. By adding a friendly message along the lines of “Hi, we don’t appear to have received your payment, please could you let us know if you’ve already paid and how payment was sent” it takes the sting out of the “dispute” and sends a more friendly worded email. It also indicates to the buyer you’re a good guy and not assuming they are at fault, after all their cheque may genuinely be lost in the post. - If the buyer doesn’t respond close the UPI
Don’t leave open UPIs longer than you have to – if they buyer doesn’t respond close the UPI as soon as the seven days are up. A closed UPI with no response from the buyer removes their ability to leave any feedback whatsoever. - Respond to messages promptly
Check your UPI console at least three times a week if not daily while you have open disputes. The quicker you respond to a buyers reply the more likely they are to pay, or if not that you can close off the dispute. - Avoid antagonistic language
Keep your communications calm and friendly, either you have a customer who has genuinely forgotten to pay or one who has changed their mind and simply doesn’t want to pay. In the former they probably only need a gentle reminder and in the later an argument won’t get you paid but may get you poor feedback. - Telephone your buyer
Typed words can be easily misconstrued – don’t be afraid to pick up the phone and call your buyer. A friendly phone call often solves more problems than it calls and again gives you the opportunity to explain you consider it a non-feedback transaction - If the buyer wants to back out of the transaction let them
Offer them a mutual withdrawal from the transaction without giving them a strike. Remember in the UK under the Distance Selling Regulations if they do pay they still have the right to return the purchase anyway – you’re simply saving the postage cost. - Tell them you won’t be leaving feedback
There is absolutely nothing wrong with telling the buyer you consider it a non-transaction and won’t be leaving feedback. It’s also an indication to them that you don’t expect them to leave you feedback either and in my experience most don’t - Highlight why they haven’t paid
Make sure you highlight why the customer hasn’t paid and get them to repeat it in the UPI. Don’t forget, unless they specifically call out a shortcoming on your part, eBay have undertaken to remove any non-positive from non-paying bidders.
We’ll all get a bidder that doesn’t pay for their purchase sooner or later. Knowing how to handle a non-paying bidder should be one of the tools in your selling arsenal.
The most important tip of all is to remain calm and dispassionate when dealing with non-paying bidders, as soon as you get emotional or adversarial so will your buyer. Act as if you work for a large corporation and credit control is simply your job, the UPI console is the most important place on eBay to remember “The customer may not always be right but they are never wrong”.
If you’ve got some more tips on how to handle UPIs let us know in comments below.
Putting Flickr photos in your blog’s feed
June 28, 2008
I took a lot of photos of eBay Live (and even more of Chicago), and now of course I have the perennial problem of just what to do with those holiday pics. Sticking them in Flickr and forgetting about them is one option; publishing great long blog post galleries so that everyone has to suffer looking through them seems to be the alternative.
Feedburner has come to my rescue. They have a new trick called Photo Splicer, which allows me to pull in Flickr photographs as entries in my main blog RSS feed. It’s a neat way to bring together a personal blog with your photographs, or of course to show more product photos to subscribers to your business blog. You’ll find Photo Splicer under the Optimise tag.
There’s also Link Splicer which allows you to pull in bookmarks from del.icio.us, Furl, Bloglines, Digg and ma.gnolia (sadly the two I actually use, StumbleUpon and Google Reader’s shared items, are not available at the moment). Links can be spliced either individually as you bookmark them, or as a once-a-day summary.
For those wondering exactly what Feedburner is, it’s a way to distribute the RSS feed from your blog which provides all sorts of information for stats-obsessives (like me) about how your feed is being read, and all sorts of useful tricks for your subscribers, like being able to subscribe via email. If you have a blog, give it a go.
Record $2.1m bid for charity lunch on eBay
June 28, 2008
There’s no such thing as a free lunch at least not when it cost $2.1 million dollars. That’s what someone has just paid to lunch with Warren Buffett on eBay.
The high bid of $2,110,100.00 is the highest ever bid on eBay for a charity item with the proceeds going to the Glide Foundation. This news comes just after eBay announced at eBay Live! that they have raised more than $150 million dollars since the eBay Giving Works and eBay for Charity programs started.
The winning bidder is reported to be Zhao Danyang, a general manager at Pure Heart China Growth Investment Fund. He and up to seven colleagues will dine with Wrren Buffet at the Smith and Wollensky steak house in New York.
The high bid smashes last years Warren Buffet luncheon auction which raised a still very impressive $650,100.
Chris Isaak signed Hard Rock Fender acoustic guitar
June 28, 2008
If you missed the closing gala at eBay Live! in Chicago you can still own the most exclusive item of memorabila from the conference – Chris Isaak’s guitar.
Isaak personally signed the Hard Rock logo’d guitar backstage with the message “Keep on swinging” and the rules of rock the first of which is “Get paid up front” 
The guitar is on auction on eBay ending on 1st July with bids currently standing at just $616 so quite frankly a bit of a bargain. All proceeds from the auction will support The GRAMMY Foundation through eBay Giving Works (the US equivilent of eBay for Charity).
If you’re a guitarist this would be one of the coolest guitars you could ever turn up at gig to play.
Let’s talk about communicating
June 28, 2008
If there was a theme to this year’s eBay Live, it was “talk to us”. “We want your feedback.” “We could have done a better job of communication; we’ll try harder in the future.” “We crave information about what people think.” (John Donahoe, Brian Burke and Jamie Ianonne respectively) By the time that Ryan stood up in the PowerSeller Panel to tell us about his innovations for Customer Service, and in particular about some changes which should match eBay customers with agents who can answer their question the first time, without multiple irrelevent cut and paste emails beforehand, eBay was sounding like a company that had really changed: I thought they not only wanted to speak to their customers, but they were busy figuring out just how to do that.
By coincidence, that same day, I received an email from a PowerSeller (who we’ll call Mike). He wrote
I have been a loyal and trusted e-bayer for over 4 years with 1340 positives and just 3 negatives (one of which has now been resolved) with an average feedback % of 99.6 !!
Despite numerous e-mails back and forth I have not been able to resolve the problem, or indeed find out exactly how I have breached their policy.
I took a look over the account and unless there are some PayPal issues he’s not telling me about, I don’t see why Mike’s been suspended. But more importantly, I don’t see why eBay haven’t told him why he’s been suspended.
As eBay take steps to clean up the site, most sellers who lose their accounts are going to know exactly why that’s happened: but some, the dolphins, the “edge-cases”, are not going to understand. If eBay are going to suspend selling accounts for a neg or two, or a small handful of neutrals or 1s and 2s on DSRs, they need to be prepared to deal with that properly: they need to explain to sellers exactly what the problem is, and what they need to do to rectify it. We need out-bound customer service calls, not just for those with account managers, but for everyone. And if they are going to put people on a month’s warning, that too needs to be followed up with a phone call, explaining you’ve had too many PayPal complaints, or your DSRs have slipped badly. eBay need to communicate when we need to communicate, not just when it suits them.
Someone, somewhere at eBay is now reading this and shaking their head and asking if I know how many CS agents that would take. No, of course I don’t because I don’t know how many sellers you’ve suspended. But I would respectfully suggest that if it is more sellers than half a dozen agents could deal with in a week, then you’ve suspended too many people. In your rush to do the right thing, you’ve caught up too many innocent sellers in your net. Change the criteria. Get rid of the really bad people first, and then you can look again at your edge-cases and see if they’re really deserving of suspension, or if they just had a bad month last month.
This morning, I had another email from Mike, telling me that his account had been reinstated. Good news, but he still didn’t know why he’d been suspended. Though eBay support had phoned him, they “were totally unprepared to give any explanation as to their actions and flatly refused to discuss the matter any further”.
eBay’s upper management say that they are committed to communicating better with their members. They ask us to let them prove that. But they seem to have a problem themselves communicating this to the rest of their staff, who act in the same Kafkaesque arbitrary way, totally failing to communicate with the ordinary users whose livelihoods are being put at risk by these policies.
Yes, eBay talk a lot about communicating, but where they really need to start doing it, is amongst themselves.
Dr Pepper is eBay bridesmaid
June 27, 2008
When other little girls were dreaming of being teachers or singers, Kelly Grey only wanted to be a beautiful bride. But times are hard and when she and fiancé Karl Gau couldn’t afford their dream day, they turned to eBay for help. Kelly put the opportunity to be a bridesmaid – dress, shoes and being in the photos – up for auction. The winning bidder at $5,700 introduced himself as “Nick from New Jersey”, but turned out to be a representative of Dr Pepper Snapple. The soft drinks company has decided to give Kelly $10,000 towards her big day, though the 23 year old hairdresser still says she doesn’t want anything extravagant; she now thinks she’ll be able to afford a honeymoon. The company don’t know yet who they’ll be sending as a bridesmaid: they’re talking about holding a contest, or asking a celebrity.
Just two sellers qualify as Diamond PSs
June 27, 2008
eBay market researchers Sellerdome have revealed the qualifiers for eBay’s new Diamond PowerSeller status: just two companies will make the grade: buy and sporting goods retailer poor_fish. Diamond PowerSellers have to have 98% feedback with 4.8+ on all DSRs, and will need to turn over more than $500,000 a month on eBay.
eBay UK testing shops in search?
June 27, 2008
There’s an intriguing announcement from eBay UK this afternoon:
over the next few weeks we’ll be testing how buyers react to different displays of Shops items on eBay UK search results pages. These tests are part of our continual efforts to optimise of how we display items to buyers on eBay.co.uk. The testing will affect a minority of buyers; sellers aren’t required to do anything different or new.
If anyone spots the new search display please let us know what’s being done, or better still grab us a screen shot.
eBay feedback DSR calculator from Auctiontrax
June 27, 2008
If you’re wondering how many 5 star DSRs you need to raise your score, Auctiontrax have released an updated version of their DSR calculator which will tell you.
It will reveal 12 month and 30 day DSR scores for any eBay user ID (even if it’s not your own). You can also calculate how many feedbacks are required to raise or lower your DSR by a tenth. This is especially useful for those with low volume as you can see the impact that a single low DSR rating will have on your overall stars.
The DSR calculator currently only reveals DSRs to the nearest 1/10 (an eBay limitation), but nonetheless it’s a useful tool. I’ve been able to calculate that on my current feedback if just 5 buyers leave me 1 star ratings that star will drop 0.1, or in other words a 1 star DSR lowers my overall rating by 0.02.
The DSR calculator is free to use and is available on Auctiontrax.com
White Paper: How to Increase Pay-Per-Click Returns
June 27, 2008
In the run up to the “How to Increase Pay-Per-Click Returns: Tracking the Multi-Channel Path to Conversion” workshop on 16th July, ChannelAdvisor have released a white paper on tracking multichannel conversions.
The article discusses the route which a buyer may take from initial searches, more indepth product research leading to an eventual purchase. You can download the white paper for free on the ChannelAdvisor website.
Kijiji one, PayPal ten, but Skype nowhere?
June 26, 2008
Last week at Live, eBay’s classified ads site Kijiji celebrated their first birthday by giving away bags of popcorn on the exhibition floor. The site now has four million users in north America, and General Manager Janet Bannister promised, “we listen intently to our community and are currently working on several innovative features and customer-focused improvements that will enhance the Kijiji experience.”
Kijiji has popular classifieds categories such as For Sale, Housing, Cars & Vehicles, Jobs, Pets, Services and Personals. In addition to the U.S., Kijiji has online communities in Canada, Austria, France, Germany, Italy, Switzerland, Japan and Taiwan.
Meanwhile, PayPal are celebrating their tenth anniversary with a special microsite detailing the history of the company; the video interviews are particularly worth a look, especially to see JD looking relaxed.
However, rather quieter of late has been eBay partner Skype: they were not in evidence at all at Live, dispite plenty of empty floor space in the exhibition hall which could have easily accomodated them. I heard a rumour that this was due to “an internal issue”, but no more details than that: one has to wonder if Skype CEO Josh Silverman’s insistance that the relationship between Skype and eBay is as strong as ever is something akin to Richard Gere and Cindy Crawford’s Times ad to say they weren’t getting divorced.
eBay.ebay? Yes, says ICANN
June 26, 2008
A major shakeup in the way that domain names are created has been approved by the organisation which oversees the system of web addresses. ICANN today approved a new way of creating domain names, which will see traditional suffixes like .com, .net and .co.uk joined by others such as .bank, .bet, .school, .shopping or .hotel.
As well as these generic TLDs, the owners of existing trademarks are expected to buy their own names: .ebay is expected to be just one such example. Cities such as New York and Berlin are said to be pursuing .nyc and .berlin. It will also be possible to create full domain names in alphabets other than our own Roman one.
However, if you’re planning to buy your own name as a vanity project – and I have to say, .sue has a certain ring to it; just think of all the lawyers I could sell it to – you might need to think again: the new domain names will cost at least $100,000.
Seller’s Story : why we’re quitting eBay
June 26, 2008
When I first started hanging around on the PowerSeller Board, longer ago than I like to remember, one of the people I really looked up to was Louise from Boxes & Busts. She seemed to have achieved exactly what I wanted to achieve myself: her own business, based around eBay but not exclusively reliant upon it. Over the last few years, I’ve watched her and soon-to-be-husband Paul expand their business, set up a great website and fill a warehouse with their stock. And then this week, she told me the sad news that as of next month, Boxes & Busts will no longer be trading on eBay. Here’s what Lou had to say:
My first taste of eBay came in November 2001 when we purchased a small occasional oak table. I then discovered gemstones and mounts and started making my own jewellery which I sold thorough – where else – eBay. From there Paul and I started a business selling jewellery through party plan. We had to buy some gift boxes for our own use and could only get them retail in small quantities. After a few months we had some spare boxes and started selling them on eBay. The rest is history.
We started purchasing to sell and Boxes & Busts was born in June 2002, selling not only jewellery boxes, but all sorts of retail display items. At that time there was very little of this type of thing being sold on the site and we quickly grew until we had over 1500 ads running at any one time. We outgrew home when it started getting dangerous to move around – you know the sort of thing – the dining room and one bedroom was a store room, the kitchen table was the packing table, another bedroom was the office and under the stairs was another store room. When the furniture in the lounge started getting closer to the centre of the room, we moved into a 2100sq ft trade warehouse in July 2003 and that’s where we still trade from, although we are now bulging at the seams with approx 2500 lines. We’ve also started our own website at www.boxesandbusts.co.uk.
During our time on eBay the site has changed phenomenally. As with any success story when people see what they believe is easy money to be made, they all jump on the bandwagon. Lots of hobby sellers started selling for minimal profit; lots have come and gone, but our superb service and quality of stock has stood the test of time.
In our early days, being a powerseller was quite an achievement and we were very proud of that status. Then in a move typical of eBay they changed the goal posts and hobby sellers were now powersellers and not businesses. Now the best part of having powerseller status is the Powerseller Forum.
The real start of our demise on eBay came when sellers from the Far East started listing directly on the UK site for less than we could import for, coupled with the change of search default making the worldwide option the first thing buyers saw. We have altered the way we trade to try and overcome this but there is no way we can compete with the prices these sellers can offer. Then to add insult to injury, US visibility ended. Within a short period of time we lost close to 80% of our eBay business.
It is with much regret we are leaving the site. It has been a decision made over a period of time but when we did some number crunching again this month it became much easier to bring down the final hammer. With the lower turnover we were now doing it means the that the latest changes to feedback have put our business at the mercy of what could be a few vindictive buyers or competitors. We are not prepared to keep going any longer under these conditions.
The days are long gone when trading on here was fun. It seems a long time ago when we used to be excited to switch on the computer in the morning.
The future is a rosy one for the business as a whole though, www.boxesandbusts.co.uk is thriving and due for a revamp soon to add our new service and some more refinements. The hot foil printer now means we will soon be offering our customers the choice to have their details on their boxes and we plan to introduce additional services such as stationary and promotional items to complement their boxes etc. We will cease trading on eBay on 31st July 2008.
There are undoubtedly people who will characterise this as failure: of B&B on eBay, or more likely, of eBay itself. I don’t think this is the case. Boxes and Busts is an amazing success story: one of a business which has deftly adapted to changing circumstances, which has used eBay to achieve independence, which hasn’t been bound to its own beginnings and which seems to me to have a bright future. Well done, Lou and Paul!
Got a story to tell about your business and eBay? Let us know.
Friday night at the pub in Chicago
June 26, 2008
& Adrian Sevitz of vzaar
eBay Live! wouldn’t be the same without the parties, and this year vzaar, Frooition and ChannelAdvisor came together with TameBay to host the British drinks on the Friday night at the Elephant and Castle pub.
Some sixty people turned up, including customers and fellow bloggers (hi Scott and Julia). There were some familar faces from the UK and some new faces from the US..
Hunter from protogolf.com
Whilst I don’t know many British pubs in the UK with a picture of Margaret Thatcher on the wall it didn’t stop many a pint being sunk, let alone the shorts.
The guys from ChannelAdvisor were busy taking pictures (cheers guys!). So was Adrian from vzaar, although sadly rumour has it he left his camera in a taxi so some American is probably admiring pictures of us Brits raising a pint or three on a Friday night in Chicago.
All in all a great night and although I believe someone was busy signing up a new customer most people were there for the drinks.
If you’re wondering why we don’t have a single photo of the gang from Frooition it’s because they were busy hiding in the corner, talking techie code with Sue, and downing plenty of beer – I have a feeling they’re pretty well versed in what a Friday night at the pub is all about
One for WordPress bloggers
June 26, 2008
Excuse me while I’m a little bit off-topic, but I know a few people round here are running their own WordPress blogs. If you would like to join me for a beer and a curry learn more about the world’s best blogging system, you could do worse than attend WordCamp UK. It’s in Birmingham, Saturday 19th and Sunday 20th July, at The Studio. The content is shaping up to be rather interesting, and tickets are now on sale.
Amnesty auctions pulled from eBay
June 26, 2008
AFP reports that Amnesty International had a short-lived viral campaign to use eBay listings to highlight the issue of human trafficking. The Swiss branch of the charity put more than 200 listings on the site, based on trademarks which could also be someone’s name: “Mercedes, 1986, excellent condition” read one auction for a young woman, not a car.
eBay removed all the listings. The spokeswoman for Amnesty International Switzerland said “we had imagined that eBay would close its eyes” to three day listings: I can just imagine the “eBay closes eyes to human trafficking” headlines now.
Sabine Schneider for eBay said that the company “has some sympathy for this operation, but it does not wish to be used as some kind of platform.” She went on to say that eBay have contacted Amnesty to propose a collaberation, in a form yet to be decided, around issues of human rights.
eBay India make fee changes
June 26, 2008
eBay India have announced some major changes to their fee structure. They broadly follow the trend of other sites in weighting fees more towards sold items and reducing upfront costs for listing. Here are some of the highlights:
- Insertion fees are Rs.1 per item, regardless of price (except in media categories which continue to be free to list). Insertion fees are capped at Rs.1500 per seller per month, so if you list more than 1500 items, that’s free.
- International listing fees have been cut from Rs.15 to Rs.5 for items under Rs.2000, and from Rs.30 to Rs.10 for items above that.
- Basic shop subscription fee will increase from Rs.199 to Rs.249 per month
- Seller Manager increases in price from Rs.149 to Rs.199 per month, but Seller Manager Pro is reduced from Rs.500 to Rs.399.
- Home page featured upgrade will be Rs.150 regardless of the number of items listed.
- FVFs change: the current sliding scale according to price will be replaced with a flat fee dependent on category: 1% for technology, 6% for media, 5% for everything else
The new fee structure should encourage sellers to list more on the site, and in particular to offer their listings internationally now. If you’re a seller on eBay.in, how will this change your listing habits?
For those outside India wondering, Rs.100 is approximately £1.18.
Seller Non-Performance Changes
eBay India are also changing seller non-performance rules; the previous 30 days of data will now be taken into account instead of 90 days, and DSRs will be taken into account as well as INR and SNAD complaints. Like other sites around the world, India cites a “minimum number of bad transactions” without stating what that minimum might be: lets hope this isn’t the beginning of a fresh round of dolphins.
Recent Comments
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- Lorna: Pete, so many times I see on the Q&A, where a buyer comes on and complains that a seller has refused to...
- Pete: #2 In a word…No. That would be the same as saying “it’s a free world, so if I don’t...
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