Replying to ‘Message from buyer’ on SMP invoices

by Chris Dawson

Last week messages from buyers entered at checkout started to appear in SMP as highlighted notes. Now you have the ability to quickly respond with a note which is added to the SMP invoice.

When you click into the SMP Sales record to read the note beneath it is a free type text box where you can enter a message of up to 600 characters which will then appear on the individual buyers invoice above any standard messages you’ve added.


Just below the message box is an email link - if you need to contact the buyer more urgently than via the invoice enclosed with their parcel don’t rely on adding a note which they won’t see before receipt. Notes to buyers are however great for those times you want to highlight any extra service you’ve given.

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Author: Chris Dawson
Posted at: Friday, July 25th, 2008 at 10:16 am
Filed Under Site Changes, eBay.co.uk
 

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