Software pirate jailed and $200k cash seized
July 24, 2008
SIIA, The Software & Information Industry Association has notched up another victory in the fight against counterfeiting with a successful prosecution of a software pirate (link opens in PDF).
The sentence handed down is 4 years jail, 3 years parole for community services and seizure of computers and $220k in cash.
SIIA have now filed 32 lawsuits in 2008 including 6 new cases filed today on behalf of Adobe. SIIA said “We’ve been much more aggressive in filing lawsuits this year and intend to send a clear message that auctioning counterfeit and unauthorized software will lead to serious penalties” that the “case demonstrates that these pirates won’t simply get a slap on the wrist when caught – they very well may end up doing serious time in federal prison”.
If you see a listing on eBay that you suspect is counterfeit software you can report it to SIIA on their website.
In related news another case has been settled in the US upholding the right to resell legitimate software on eBay. The court ruled that a software license’s “ban on transferring the software is of no consequence under the Copyright Act” and purchasers are free to dispose of software they no longer require.
eBay issue discount coupons for tech categories
July 24, 2008
In the tail end of the 1p listing promotion for technology products eBay are offering discount to selected buyers up until the 30th July. If you’ve been sent a voucher it will be in your email and should also appear in your eBay My Messages.
Coupons emailed to buyers offer £7.50 discount for a purchase of £25.00 or more in Mobile & Home Phones, Computing, Photography and Consumer Electronics. To redeem the coupon the buyer must buy and pay for any single item before 30th July on eBay.co.uk .
eBay appear to be putting a big focus on tech products - great news for sellers who list in these categories.
It’s also welcome news as the school holiday period starts to see coupons being issued to remind buyers to visit eBay and giving them a solid reason to log onto the site.
Amazon increase international sales 47%
July 24, 2008
Amazon reported their 2008 Q2 results last night confirming that sales are accelerating with what looks set to be a record breaking Christmas selling season.
Amazon sales are growing faster Internationally (47%) than North America (35%) and it’s not just traditional media products driving the growth. Whilst media grew 31% Amazon’s consumer electronics and general merchandise grew 58%. A third of items sold on Amazon are now not the media products Amazon are famous for.
Third party selling is growing on Amazon and almost 1 in 3 products sold is from a seller rather than Amazon themselves. Amazon emphasised in their investor conference call that many large sellers use Fulfilment by Amazon (FBA) which keeps service levels high as Amazon themselves handle the shipping. Jeff Bezos said “When sellers move into fulfillment by Amazon they end up selling more…. a third party item can be married together and put in a box with an Amazon retail item”.
It’s also worth pointing out that if you use FBA then Amazon will also ship products to customers for off-Amazon sales, which can include your own website and even eBay sales.
If you’re already selling on Amazon have you seen the same increases on sales compared to last year? If you’re not an Amazon seller will you start selling on the platform by Christmas?
eBay’s counterfeit fight with Ratatouille’s Remy
July 23, 2008
I’ve just been browsing the new eBay pages on counterfeits which is linked from the eBay home page. The no counterfeits on eBay message is supported by Remy from the Disney Pixar movie Ratatouille talking about fake DVDs.
eBay’s message is pretty clear - trust in eBay is undermined by the presence of counterfeits, it’s illegal, buying a counterfeit is a bad consumer experience and that honest sellers face lower average selling prices.
The good news is that eBay removed 2.2 million fakes from the site in 2007, suspended 50,000 sellers and blocked 40,000 previously suspended sellers from returning to the site. The majority of counterfeit listings are removed within 4 hours of them being reported.
There is advice on what to do if you inadvertently purchase a fake. eBay advise opening a SNAD (Significantly Not As Described) dispute and communicating with the seller. That’s unlikely to be fruitful with a hardened counterfeiter, although escalating it to Trust and Safety will at least flag the seller to eBay for investigation.
Counterfeits are a strange area. I’ve met many buyers who are more than happy (and in fact actively look for) fakes to purchase. They want the brand without paying the price. The message is clear though, and reinforced by publicity surrounding the recent LVMH and Tiffany court cases. Counterfeit products are not welcome on eBay.
Saddam Hussein’s Rolls Royce for sale on eBay UK
July 23, 2008
The Telegraph reports that Saddam Hussein’s Rolls Royce Corniche is up for sale on eBay UK Motors. According to the seller, the car comes with paperwork confirming its ownership by the former Iraqi President, and it will arrive in the UK from its current location in Baghdad in the next four weeks.
For the £185,000 price tag, you’ll get a brand new stereo “as the USA Army … stole the stereos from most cars” they found in the basement of Saddam’s former palace. Steven Brown, owner of the car dealership Autocontinental, told reporters that the car was bought at an Iraqi government auction by an Iraqi friend who’s resident in the UK, along with eleven other cars from Saddam’s collection, including “one Maybach new with solid 24 carat gold fittings specially made for him but not delivered … car was only ready for him two days before he left Baghdad in a hurry”.
And apparently, amongst interested buyers is an American colonel who wants to put SADDAM numberplates on the car. Talk about asking for trouble.
Essential apps for running an eBay business
July 23, 2008
Recently I’ve switched to a new laptop and had to take stock of the programs and hardware I use to run my eBay business. Hunting for install disks, drivers and trying to remember passwords is always a challenge and I thought it would be interesting to find out what other sellers consider essential software / hardware.
Apart from the normal operating system (WinXP - I refuse to go to Vista), Office (MS again), AV (AVG from Grisoft), Turbolister and printer drivers (I use the HP Universal driver which works for any HP printer so you never need another) these are my top five essential apps:
Fluid Mask
Fluid Mask is the ultimate photo editing sofware enabling you to cut out unwanted or cluttered backgrounds and produce professional looking product shots. It’s a tad expensive and made more so by virtue of the fact it’s a Photoshop plugin - Photoshop itself isn’t cheap.
However there is a budget version in the form of Bling! It which is in some ways even better for producing product shots. No where near as complex as navigating your way through Photoshop, it uses the same technology and is highly recommended.
Google Store Connector
Top tip for getting your products listed on Google Product searches is to use the Google Store Connector. This will extract your fixed price listings from eBay and post them to Google Product, and includes all BIN and SIF listings compared to the eBay prepared Google Feed which only exports SIF listings.
Google Store Connector costs nothing and there is no fee for listing your eBay items on Google Product (which is essentially a shopping comparison site). If you’re not already using it install and run it today.
uConnect USB Skype Adapter
I don’t know how I’d cope without Skype and my USB Skype Adapter which enables me to make and accept Skype calls and connects them to my normal landline handset.
The uConnect adapter turns my phone into both a land line and a Skype phone in one, and because it’s permanently connected to my docking station as soon as I turn my laptop on either at home or in the office Skype is up, running and connected to my landline handset.
CutePDF
What do you do when a buyer asks for an invoice? SMP invoice printing enables you to simply print invoices and printing to CutePDF creates a PDF document you can email to the buyer.
Although I enclose a VAT invoice with all shipments, often an accounts department won’t receive them. CutePDF enables me to quickly and easily provide them with duplicate copies by email.
3G Broadband
There are few locations that a mobile phone signal can’t be accessed in the UK, and 3G broadband enables you to connect to the Internet when you’re away from home or office.
Currently I’ve two 3G devices - the 3 Broadband dongle and the Skypephone. Both work equally well and although the 3 Broadband dongle self installs the Skypephone needs you to run the install disk before you can use it as a 3G modem.
Those are my essential apps for keeping my eBay business running smoothly. What applications or products make your life easier and that you wouldn’t be without?
eBay child pornographer jailed
July 22, 2008
The BBC report that a man who used eBay to find customers for his child porn business has been jailed today. The 42 year old from west London listed “low level” material on eBay, and then offered more explicit material to his buyers off-site. He pleaded guilty to charges of distributing child pornography, and was jailed for five years.
Buyers want editable feedback
July 22, 2008
A buyer contacted me today expressing a wish to change the feedback that they’d left for me:
Hi, I received the item and everything is absolutely fine and think that you provided an excellent service. Unfortunately I accidentally left you 4 stars in one of the items in the feedback, must have mis clicked or something. I have looked but am unable to find a way to change the feedback.
Thanks
eBay have promised to make buyer feedback editable in limited circumstances at some point in the future. This shows that it needs to be sooner rather than later and must include the comment and DSR score as well as pos/neut/neg.
Realistically if the buyer hadn’t contacted me I’d never have known he’d left me a 4 instead of a 5, but this buyer was so uncomfortable with their mistake that they’ve taken the time to inform me.
If buyers are this uncomfortable that they can’t correct a feedback mistake then that alone is reason for eBay to enable editable feedback now, rather than later in the year.
Skypephone S2 from 3 will have email capabilities
July 21, 2008
Today 3 mobile let me see one of new Skypephone S2 and it has some fantastic new features that make it even more desirable than the first.
Built into the phone are a host of new upgrades. The main physical changes from the original Skypephone are the larger screen which is upgraded to 2.2 inch QVGA (upgraded from 2 inch QCIF) and the 3.2 megapixel camera (upgraded from 2MP), there’s also the welcome addition of Bluetooth.
It’s the applications that make the difference though - the new Skypephone S2 has RSS feed capability and a facebook application built in but the killer new app will be email.
3 are introducing email on their entire range of handsets from highest spec gizmo down to the most bog standard mobile. Cost will be from just £2.50 per month and it’ll work with any POP2 or IMAP email account (even Hotmail or Gmail). Email on the Skypephone S2 won’t be available on launch date, but is expected to be available within a few weeks of the first phones shipping.
Now email on the Skypephone will make it a true business tool for eBay sellers. Not only can you keep in contact with customers with Skype chats and Skype calls, but you’ll even be able to respond to email from your mobile handset.
Of course you won’t *have* to use a Skypephone to access email, 3 have a whole range of handsets right up to the Nokia E71 and even a Blackberry due out in the next few weeks. The Skypephone however is the only handset in the world that has Skype as a built in as an “always on” embedded tool rather than as an add on application. That means it doesn’t eat into your data allowance and 3 allow a generous 4,000 Skype minutes and 10,000 Skype chat messages a month for free on the Skypephone.
The Skypephone S2 has 3G mobile broadband capabilities with HSDPA speeds of up to 3.6Mbps and comes with the drivers built into the phone so you won’t need an installation disk. It can be used either with a USB cable to your laptop or via Bluetooth.
The cost is expected to be £69.99 on PAYG, and free for contract customers. Delivery of the first handsets is expected to the the 18th August. I can’t wait to get my hands on one that I can keep - email to my mobile at a reasonable cost will save me carrying a laptop around.
eBay and designers hold talks over counterfeits
July 20, 2008
The Telegraph reports that eBay are holding talks with representatives of some of the UK’s biggest luxury brands next week, in an attempt to find a way to cut down on sales of fake merchandise via the site.
The Walpole Group comprises some of Britain’s best known brands, from designers Jimmy Choo and Thomas Pink, to Wedgwood, Sotheby’s and Christie’s. Discussions are expected to focus on who bears the responsibility for tracking down fakes sold via the internet: a French court recently fined eBay for not doing enough to stop the sales of counterfeit and unauthorised merchandise, whereas an American court absolved eBay from responsiblity for sales of fake Tiffany jewellery.
Frederick Mostert, chair of the Walpole IP and Brand Protection Working Group, said that the way forward lies in the two sides working together. “The answer lies in constructive co-operation. Brand owners and auction sites need to work together and share the responsibility to stop fakes to avoid a restraint on the progress of society. The answer for assessing responsibility lies in the middle - both sides should in equal measure diligently confront the online counterfeit problem together.”
eBay companion incompatible with Firefox 3.0.1
July 20, 2008
Having downloaded the eBay edition of Firefox 3 I was a little disappointed that the first time Firefox updated that the eBay companion stopped working.
Apparently it’s not compatible with the latest Firefox version, but if you know of a workaround please let me know.
eBid hit 1m listings with sales up 25%
July 20, 2008
eBid have hit a significant milestone in July - the magical one million concurrent listings.
Although in the short term sell through rates have appeared low, eBid are reporting a 25% increase in sales in June 2008 compared to May 2008. A 25% increase in sales in a single month is a very significant increase.
A million is a significant amount of listings and should help eBid gain traction in the UK. Sellers should monitor sell through rates in the categories they trade in and assess if it’s time to start listing on eBid.
eBid still have a £49.00 life time offer promising free listing and final value fees so if the site does take off, it will be worth the investment long term.
New features have been added including a discount facility to enable a fixed or percentage discount on invoices for multiple purchases and a shipping calculator for the US.
They have also announced they’ll be expanding in Europe and will be opening new sites in Portugal, Belgium, Sweden and Denmark in the near future.
Parcelforce PM & Parcelforce 48 Large services launched
July 18, 2008
Parcelforce are launching two new services - Parcelforce PM and Parcelforce 48 Large.
Parcelforce PM is a next day services promising delivery between 12 noon and close of business. The service enables you to promise an afternoon delivery to buyers who then don’t have to wait in all day for a delivery. ParcelForce already offer services with delivery by by 9am, 10am and 12 noon so sellers can now offer early, morning or afternoon delivery slots if they wish.
Parcelforce 48 Large is designed for oversize parcels which will be delivered within two working days. Items up to 2.5m length and 1.5m width and a maximum of 5m length and girth combined can be sent on this service. (Up to now the limit has been 3m length and girth combined). Individual parcel limits of 30kg still apply, but for those selling larger items this service is a great addition.
As with all Parcelforce services full online tracking is provided and most importantly both new services qualify for PayPal seller protection.
PDF documents describing the services are available for Parcelforce PM and Parcelforce 48 Large, or you can contact Parcelforce on 08708 50 11 50
Skype reports 338 million users
July 17, 2008
JD might have singled out PayPal for special mention, but Skype also had a stellar Q2 of 2008, reporting 51% year-on-year growth and an incredible 338 million users worldwide. Skype revenues were $136 million for the quarter - annualised, that’s over $½billion.
JD called it “a killer communications application”, and mentioned that 25% of Skype calls are now video. There were 14.8 billion minutes of free Skype to Skype calls during the quarter, and 1.8 billion revenue-generating SkypeOut minutes. They might have some crazy ideas, like ad-funded free landline calls, and they’re certainly in need of better monetisation of that enormous user base, but I don’t think anyone can call a $500 million a year a mistake anymore.
Rajiv Dutta leaves eBay
July 17, 2008
eBay today announced that Rajiv Dutta is stepping down as President of eBay Marketplaces from October. During his ten year stay at eBay, Rajiv has held a number of posts including Chief Financial Officer, President of Skype and President of PayPal.
Praising Rajiv as an “extraordinary leader”, eBay President and CEO John Donahoe said “he will always be part of the eBay Community”. For my own part, in all my years of eBay-watching, I’ve never seen anyone with the combination of imagination, drive and extraordinary niceness that Rajiv exudes: he’ll be missed.
He will be replaced as head of Marketplaces by Lorrie Norrington, who most recently was President of eBay Marketplaces Operations. Some of Lorrie’s responsibilities will devolve upon Stephanie Tilenius, General Manager of eBay North America.
eBay Q2 earnings call: more change is coming
July 17, 2008
“It’s still early, we still have a lot more to do,” said John Donahoe in tonight’s Q2 earnings call. The message from eBay was that “we’re about where we expected to be”, that eBay’s changes are working, that things are improving despite the economy, but that more changes are coming in the second half of the year.
eBay’s second quarter earnings were $2.2bn, an increase of $361m from the same period last year, and in excess of most estimates.
Top of the pops, as it has been for a while now, was PayPal, reporting a net revenue increase of 33% year on year. eBay say “PayPal will continue to focus on greater penetration into the Marketplaces business and the acquisition of new merchants”: the word “ubiquitous” was used more than once in relation to PayPal’s presence as a payment method, so we will certainly see more stories of PayPal’s partnering with large online merchants. “Greater penetration into the Marketplaces business” has some interesting implications, and we can certainly expect to see eBay doing more to push sellers towards accepting PayPal as their sole payment method. I think the eBay UK year free of fees competition won’t be the only one of its type, and we can expect more PayPal-related CLDs. Whether this also means that eBay intend to extend compulsory PayPal beyond the UK and Australia remains to be seen.
Marketplace revenue increased 13%, which is around half the rate of this time last year. A number of factors were blamed for this: primarily the economy, with buyers choosing cheaper options within categories, and especially changes within eBay’s Motors business, which has seen a large percentage of its listings move to classified and local listing formats, e.g. eBay’s own Classified ads, and eBay-owned local ads business Kijiji.
I’ve heard many sellers comment in recent weeks that there is a mass exodus from the site, but eBay’s figures suggest that this isn’t quite the case. The number of eBay Stores internationally is up very slightly on the previous quarter. The number of new listings rose 19% compared to the same quarter last year: the fee restructuring is certainly working. The number of active users is steady: though eBay’s coupon strategy might not be pulling in the buyers quite as quickly as they’d hoped, I don’t see a company in crisis here.
JD said that eBay “will continue to make changes in the second half of the year”. Primarily, this is going to be a continuation of what they’ve already started. Bob Swann mentioned “less up-front, more back-end fees”, and when asked about category specific pricing, JD said “sellers make different margins in different categories, and our pricing should reflect that”.
Overall, JD seems to believe the “bold changes” he’s introduced are working. Since January, the number of PowerSellers with DSRs of 4.8 or more has doubled, which he attributes to buyers rewarding better service. There has been an increase in the proportion of successfully-sold items, and “this is the best indication that buyers are coming back and they’re buying”.
eBay shop has new products and ships worldwide
July 16, 2008
The eBay shop has had a complete revamp and opened with tons new product lines. Even better they now ship worldwide so if you’re after some eBay merchandise they’ll even ship to the UK.
I couldn’t resist so I had to do a test purchase (no I’m not going to say what 
). First thing that struck me was that they DON’T accept payment via PayPal! I’m amazed that an officially authorised outlet selling eBay merchandise only accept credit cards - didn’t anyone tell them that PayPal is the safest way to pay online?
The second surprise was a nice one, they didn’t charge me anything for shipping. I was expecting to at least pay a premium for an international purchase, and I’m not sure if this was a mistake or if it’s intentional but I’m not complaining either way.
If you’re after some eBay goodies there’s sure to be something of interest (I recommend the recycled notebooks - they’re fab, I picked one up at eBay live!).
They can also cater for bulk orders and even customise items with your eBay User ID, email them at customerservice@theebayshop.com for more information on special orders.
Updated I’ve actually spoken to the eBay shop today and they’ve been flooded with orders from the UK so please hold off placing any more orders for a few days. I’ll update the post again once they’re set to ship. There will be shipping charges so if you’re really desperate for some cool eBay merch in the meantime give them a call on 1866-252-3229 
Skype introducing ad-funded calls to businesses?
July 16, 2008
I received a survey invite from Skype this afternoon. It began with the intriguing suggestion that Skype might offer free calls to businesses in your own country. Would this make me use my landline less? You betcha, I answered, assuming this was some kind of 0800 number deal where the businesses themselves would pay for promotion via Skype.
Of course, any sensible business will publicise their Skype name and that their customers can make Skype-to-Skype calls for free. But the new scheme being proposed is like their current SkypeOut service: you can use it to call ordinary landlines, except in this instance, you wouldn’t need to buy credit first. Sounds good?
How about if you got adverts before you could make the call? I cannot imagine a scenario where I would listen to 30 seconds of adverts just to be allowed to make a free national telephone call. I’m not even convinced I would put up with 5 seconds. What do you think - is this a service you’d go for if Skype decide to offer it?
RichFX Media acquired by ChannelAdvisor
July 16, 2008
ChannelAdvisor have acquired RichFX Media, a company specialising in advanced media and graphics with the aim of increasing clicks and conversion rates on ecommerce sites.
ChannelAdvisor will be offering three new products, RichImage, RichCatalog and RichCircular, as well as offering their own multi-channel management tools to existing RichFX customers.
RichImage enables zooms, alternative views, color swatching and 360 degree rotations of products (Lego are an existing RichFX customer with a great example of RichImage technology). Any tool that enables prospective buyers to engage and interact with their prospective purchase naturally drives more sales and RichImage is a winner.
RichCatalog enables merchants to convert existing print catalogues into an online asset. A virtual catalogue is created even to the extent of animated page flipping. RichCircular enables regional newsletters to be published online enabling prospective customers to view circulars from different regions.
It looks like ChannelAdvisor have got themselves a bargain, reports suggest the price paid was around $3.1m with RichFX having burnt through some $60m in funding.
Internet shoppers are becoming more demanding and expect better information and product shots than in the past, and RichImage is set to be a great differentiator for ChannelAdvisor clients.
eBay win Tiffany court case
July 14, 2008
eBay have scored a victory in their Internet trademark lawsuit bought by Tiffany.
The judge has ruled that Tiffany were unable to prove that eBay were responsible for fake jewellery appearing on the site.
Whilst Tiffany asserted that eBay turned a blind eye to counterfeit goods, eBay defended the case pointing out that Tiffany declined to participate in its VeRO program designed to assist rights owners in taking down fakes and items which infringe their copyright.
The judge has deemed eBay to have acted reasonably with steps in place to protect rights owners from counterfeiters. The ruling also emphasises that the primary responsibility for protecting brands and trademarks is the manufacturers responsibility.
eBay said of the ruling: “While today’s decision is a victory for consumer choice, it is a shame that so much effort has been wasted when Tiffany could have worked with eBay to more effectively fight counterfeits.”
Coming so soon after last weeks restrictive ruling by the French courts this is good news for the eBay legal team, and great news for the sellers of authentic items.
Updated to add: eBay have issued a further statement expanding on their delight at winning the Tiffany court case.
Rob Chesnut, senior vice president and legal counsel at eBay explained that eBay has always been committed to eradicating counterfeits which are prohibited on eBay adding “We are extremely pleased that this ruling supports consumers by allowing them greater choice and value through the global marketplace that eBay provides. This decision validates that eBay has always been committed to fighting counterfeits in a way that goes beyond what the law requires. We see this as an important victory for our global community of buyers and sellers.”
He went on to explain that eBay have pioneered the fight against counterfeits with the VeRO program which 18,000 rights holders use to help eBay remove fakes from the site.
Rob finishes the statement saying the court ruling is inline with established precedent holding the obligation to enforce trademarks with the rights owner but saying eBay will continue to aggressively protect their marketplace.
Looking at Peaches
July 14, 2008
After moving to a new flat and finding all her stuff won’t fit in it, Peaches Geldof is selling off her old clothes on eBay. She moved into a new apartment in Islington last month with two friends, but the three girls have more clothes than wardrobe space.
There’s a variety of vintage and high street items to choose from, and Peaches and her flatmates say “we are donating a percentage of all profits made to charity”. According to the Sunday Mirror Peaches is keeping half the cash herself and donating the rest to the unnamed cause: I can’t help thinking they’d have been better listing through eBay for Charity.
Get Safe Online wins Nominet Best Practice award
July 14, 2008
The Get Safe Online website, sponsored by the government and businesses including eBay, has won the 2008 Nominet Best Practice award for Personal Safety Online.
The judges praised their entry “as an excellent example of collaboration and multi-stakeholder involvement in a national awareness campaign and felt it was worth of recognition so that other countries could copy this model”.
The Get Safe Online team spread the message of Internet safety through awareness campaigns and initiatives such as their quiz to check your knowledge of online safety.
iPhone hysteria
July 12, 2008
What is it about the new 3G iPhone that makes it so desirable? Scot Wingo was up a 4am in the morning to be 11th in line for his. David Suen was first in the queue at the Apple store in Regent Street, London but he didn’t queue. Suen won an auction on eBay for the bargain price of just £41.00 and the seller had the job of standing in line for eighteen hours to reserve his spot.
Of course it’s a great phone, not least because of the new Apple App store which enables you to download tools for everything from games, business, news, sports, health, reference, and travel. Top iPhone downloads for TameBay readers should of course be the eBay and PayPal apps.
It’s not been plain sailing for those clutching their new iPhones though, when they tried to activate them there was a meltdown with O2 and Apple’s servers unable to handle the traffic. In stores across the country people waiting up to two hours to try and get their new iPhones activated and many were sent home to activate the handsets from their own PCs only able to make emergency calls in the mean time.
I’m tempted by the new iPhone, but not enough to buy one. I’ll wait until I can at least get an iPhone on Vodafone with my existing telephone number and wait for the price to drop. After all, do I really need a phone that can do more than make calls?
eBay’s perfume ban confirmed
July 11, 2008
eBay’s appeal to stay an injunction banning the sale of ‘grey-market’ perfumes in France has failed. A French court has upheld a judgement from last month, that Kenzo, Guerlain, Christian Dior, and Givenchy brands may not be listed on eBay by unauthorised dealers, even if the item being offered is genuine: lawyers for both sides have said that this will even apply to individuals re-selling items they have received as gifts. The ban applies not only on eBay France, but on any site worldwide which is accessible from France.
The injunction takes place immediately, and failure to enforce it will be punished by daily fines of €50,000. A spokesperson for LVMH, who market all four brands, has previously said that “LVMH Group do not intend to hold off enforcing the injunction.”
Statement from eBay France
eBay France have now issued a statement, informing French users that they
will no longer be able to buy and sell the perfumes and cosmetics of the brands cited above, not only on eBay France but on the other eBay national sites, until further notice.
Infopia beef up support with new Transact team
July 10, 2008
At eBay Live! in Chicago Infopia announced their new Transact eCommerce solution which includes both software and services for online merchants. Today they increased the service element with the announcement of a new Transact Customer Support team.
Transact is a new web site platform, in addition to search marketing and professional services initiatives that are all part of the solution. Key features include customer relation management, search engine marketing, analytics and the ability to create loyalty programs for your best customers.
“The new Transact Customer Support team is an important component of our new eCommerce solution,” said Bjorn Espenes, Infopia CEO. He went on to explain that the support team will act as an “internal advocate” with the aim of giving sellers more time to focus on sales rather than dealing with technology-related issues.
If your business is growing Infopia can assist you in saving time on manual tasks such as uploading, adjusting, and downloading information between different platforms and software solutions. They can connect all aspects of your business with a solution that can save time and money. The new support structure will provide greater accessibility to help at the times a seller needs it most.
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