PayPal add Mexican Peso and the Israeli Shekel
July 9, 2008
PayPal have just announced that for the first time since 2006 they have added two new currencies to their service. Now the Israeli Shekel and the Mexican Peso are valid for sending and receiving money.
There are now 19 different currencies available to trade in on PayPal, although one being the Euro means many more countries can use PayPal in their local currency.
Cross border trade is becoming increasingly important for eBay, and with the International Site Visibility they’re now able to offer sellers the ability for their products to be displayed overseas in a controlled manner.
Over the last year I’ve seen increasing questions from buyers asking if I can ship to their location so the message that you can buy from anywhere in the world appears to be working. Increasing the number of currencies PayPal accepts will give cross border trade even more impetus in the future.
PayPal isn’t compulsory on eBay UK (if you’re a big enough seller)
July 7, 2008
eBay UK sellers must accept PayPal. It’s the rule. It’s been the rule since 3rd June. And it’s to increase buyer protection and confidence, so that’s alright. Right?
Not quite. Not if you’re one of the really big sellers, whom eBay will keep happy even if it means ploughing up that famous level playing field.
Questioned on the PowerSeller Board about Dell’s lack of a PayPal offering, pink Joe had this to say:
When we made the Paypal change, our seller support teams contacted our largest accounts to discuss this. A very small number of sellers, including Dell, who use a different checkout process were unable to adapt their technologies in time. So we created a new policy such that if a platinum powerseller met certain conditions, we would work with them to migrate their systems. Those conditions include that the seller must offer their own payment protection policies such that buyers have access to the same cover as Paypal would provide and that they migrate quickly. It is that, and not the country, that allows Dell to list without Paypal for a short period of time.
Smaller sellers who want to use their own merchant accounts to process card payments rather than PayPal will be extremely unimpressed with this. As several people have commented on the original thread, not accepting PayPal seems more like to be about “wouldn’t” than “couldn’t” adapt technology. Plenty of other sellers were, after all, expected to change their technologies to ensure that their buyers had PayPal’s protection, and eBay announced the change in March: four months should be long enough for Dell to change a computer system, shouldn’t it?
What’s more, buyers learn that “all eBay UK listings now offer PayPal”. How is it improving the buyer experience if a few of the very largest sellers and the most well-known names are allowed to flout the rule?
Thanks to Whirly for the heads-up.
TipIt sends PayPal cash via Twitter
July 2, 2008
Micropayment services, and especially those which allow readers to tip bloggers, are a dime a dozen these days, but TipIt is the first one I’ve seen that allows PayPal tips to be sent via microblogging service Twitter.
TipIt’s core service is fairly straightfoward: you put a ‘tip jar’ link on your website; your supporters can tip you tiny or less-tiny amounts of money; when their total tips reach £2/€3/$4, they’re told to pay by PayPal; assuming that they do pay, TipIt take a percentage for processing fees (currently just over 5%), and you get your share of the rest. According to the company, around 70% of tippers make good on their promises: you wouldn’t want to rely on it to pay the mortgage, but it might cover your webhosting.
But TipIt also offers the ability to transfer money via Twitter. Just tweet “d tipit @TARGET AMOUNT MESSAGE”, and you’re back in the same “email to remind you to PayPal” loop. It’s not perfect, far from it, and I’m betting it will be just the first of many such providers, but it has enormous potential.
Via TechCrunch.
Best in show hardware: Credit card swiper for PayPal
July 1, 2008
I visited a lot of stands at eBay Live! this year but USBSwiper.com definately won my vote for the best new hardware product of interest to eBay sellers.
The USBSwiper does exactly what it sounds like, it enables you to swipe a credit card in a USB dongle and deposits money into your PayPal account. It works with both PayPal Payments Pro and PayPal PayFlow Pro so functions equally well in the UK and the US.
Rather than typing the details of cards into the virtual terminal it enables the card information to be read by the USBSwiper in the same manner as every cash register up and down the country prior to the introduction of chip and pin.
If, as a seller, you visit tradeshows and want to accept credit cards on the spot for customer orders all you need is your laptop, a WiFi or mobile internet connection and the USBSwiper. In addition it avoids the need for a separate merchant account for accepting credit cards, which is a boon for the small business as the only cost to process the funds are the PayPal charges.
There’s a set up cost of $49.97 (~£25.00) for the hardware and $197.00 (~£100.00) for the software license. From then on the solution costs just $4.95/mth (~£2.50) making ongoing costs negligible.
This really is one of the products sellers have been begging for for years and definitely a point of sale tool that businesses operating primarily online should consider for offline transactions.
eBay.com.au indefinitely postpone PayPal only
June 26, 2008
eBay Australia have for the second time delayed implementation of the PayPal only policy, but this time a little more permanently
On the 21st May Australian users became obliged to offer PayPal on all listings, and it was planned that eBay Australia would go PayPal only on the 17th June. This was then delayed until July 15th but now pending the outcome of the ACCC decision PayPal only on eBay Australia has been postponed indefinitely.
eBay apologise to users for the change saying it “regrets any ongoing uncertainty that this further delay may cause” and that “eBay appreciates the feedback received from the Community and will use this input to consider where we can make improvements that benefit both buyers and sellers.”
In what sounds like a sea change they also say they are “committed to improving safety and we will continue to look for ways to improve the shopping experience for buyers which will subsequently benefit both sellers and eBay”
This looks like a smart move by eBay, rather than again push the date back in the face of a probably negative decision by the ACCC, cancelling PayPal only plans for eBay Australia now will avoid being forced to if the ACCC decision is against them. If they do have a surprise win they can easily resurrect the policy.
It’s time to move on, and to look at new ways to increase security on the site. A great improvement would be to introduce new checkout features like the ability for merchants to offer alternative payments in the checkout flow enabling eBay to verify that the buyer has paid. That’s one change that would definitely appeal to sellers who have been calling for choice.
PayPal expand protection for US buyers and sellers
June 19, 2008
PayPal have announced improvements to both buyer and seller protection for users in the US. The cap on buyer protection is being removed for most transactions, so that buyers have unlimited protection against items not received or significantly not as described, whatever the purchase price. Scott Thompson, PayPal’s President said “we’re providing protection whether a transaction costs $50 or $50,000.”
For US sellers on eBay.com, seller protection is being widened to include transactions in the 190 countries in which PayPal operates. Sellers will be covered against claims, chargebacks and reversals due to an unauthorised payment or an item that was not received. The coverage cap for this will also be removed.
The changes are due to be implemented this autumn.
PayPal only: eBay vow to fight ACCC draft ruling
June 13, 2008
eBay Australia have issued a press release challenging the ACCC draft notice and vowing to fight on.
They have delayed implementation of the PayPal only policy until 15th July, it was scheduled to go live on the 17th June. The increase in Buyer Protection raising the cover to AU$20,000 will still come into effect on the 17th June for Australian buyers who pay via PayPal.
Whether eBay will succeed is anyone’s guess, but it’s looking increasingly unlikely. The ACCC note that over 600 eBay users, half of them buyers, sent in submissions opposing PayPal only and they themselves have “serious competition concerns” if they allowed an exception.
eBay say they hope to “work with the ACCC and hopes to achieve a final outcome which has the safety and security of eBay’s members as its paramount objective” and that they believe “the consumer benefits of this initiative are worth fighting for”.
PayPal make changes to the UK user agreement
June 13, 2008
Personal payments now could be free
PayPal are changing the fee structure for UK users to make accounts more attractive for non-commercial users. They are making a new distinction between types of payment:
- commercial payments, including all eBay item payments, and
- personal payments, “a payment made for the purpose of either your personal, family and/or household affairs.”
And the fees have changed like this:
- Personal payments funded by bank account (echeque) or PayPal balance will be fee-free, regardless of account type
- Personal account holders will be able to receive credit- or debit-card funded commercial payments, at a fee of 3.4% + 20p per transaction for domestic and Euro payments from within the EU, or 3.9% + 20p for other cross-border transactions.
- Senders of personal payments will have the option of paying the fees themselves.
- Personal account holders will no longer be required to upgrade to a Premier or Business account once they have received £250 in payments.
From this, I can see PayPal’s use in the personal payments area expanding massively. Even the hiked 3.9% fee will compare favourably to international bank transfer fees for smaller amounts: wait til my brother in Canada hears about this 
PayPal must be offered by UK eBay sellers
In parallel with eBay’s new policy announced earlier this week, eBay sellers must accept PayPal from all funding sources “including but not limited to eCheque and credit cards”. In other words, don’t even think about trying to make all your eBay payments come through as personal, balance-funded payments!
If a seller lists postage to a country and PayPal permits transactions from that country, then the seller must accept cross-border payments from that country.
And a seller must “accept PayPal if the eBay listing includes PayPal as a payment method:” you may not list with PayPal because eBay say you have to, and then refuse to accept the PayPal payment.
Buyer Protection Program
This has been amended to exclude airline tickets, eBay classified advertisements and customised or made to order items. Can we assume that some people have been using PayPal chargebacks for fee-free plane ticket cancellations? 
PayPal only: Australia says no (for now)
June 12, 2008
The ACCC have requested that eBay delay implementation of the PayPal only policy scheduled to start on June 17th.
In a draft notice issued today the ACCC proposed revoking immunity for eBay’s PayPal only policy on the grounds that it will reduce competition and that they believe “consumers are in the best position to decide which payment method is most suitable for them”.
Noting the benefits that PayPal offer they say the advantages do not outweigh the anti-competitive effect.
Whilst this is a draft notice the ACCC notes eBay have already implemented the policy that PayPal has to be offered, but have asked them to delay making PayPal the only acceptable payment method until the final decision.
Now the draft proposal is published all interested parties can make further submissions so eBay will doubtless respond. It’ll be interesting to see if Google make further waves now that their role has been revealed.
It looks as if eBay Australia users can continue offering and using alternate payment methods, at least in the short term.
eBay must have been pretty certain that they would be granted immunity and allowed to implement the PayPal only policy. Regardless of the outcome it is likely to have an effect in other territories around the world and shape eBay / PayPal policy for some time to come.
Aussie PayPal promo as ACCC about to rule
June 7, 2008
eBay Australia have announced a PayPal promotion in the run up to the ACCC ruling and the site migrating to PayPal only for payments.
Every purchase made on eBay.com.au gets the buyer automatic entry into a draw for 4 x $10,000 and 10 x $1,000 credited to the winners PayPal account.
The competition runs from today until the 21st June 2008, and also encourages buyers to open a PayPal account if they don’t already have one. Not a bad move on eBay’s part to make it attractive for buyers to use PayPal, and the publication of the winners in July should go further to making PayPal appear attractive. I’m not so sure some sellers already averse to offering PayPal will see it in quite the same light though.
eBay Germany boss doesn’t trust PayPal
June 5, 2008
German news weekly Der Spiegel reports today that the one-time head of PayPal Germany doesn’t trust PayPal payments for his own eBay sales. Frerk-Malte Feller was in charge of PayPal’s German arm until February, when he became head of auctions for eBay Germany; he has also been selling tickets for Euro 2008 on the site. The terms and conditions of these listings make very interesting reading, stating in both German and English:
If you pay with PayPal, I need copies of your passport/ID as well as from your credit card that you are using within PayPal (both sides). Please provide these documents as electronic scans immediately after the end of the auction. The tickets will only be shipped after you have provided these documents.
These additional terms are important, as PayPal will only protect sellers from unjustified chargebacks in accordance with the above. You as a buyer remain fully protected through PayPal’s Buyer Protection Policy. So both sides are well protected. 
Assuming that Der Spiegel’s identification of this seller with Frerk-Malte Feller is correct, then he’s in breach of the employee trading policy, as he hasn’t identified himself as an eBay employee. The seller also appears to be breaking UEFA’s ticket resale rules (see section 8).
If you read German, there’s an interesting thread on the German community forums about this, but so far apparently no official comment from eBay.
PayPal have non-secure images (again!)
June 5, 2008
For the last week users of PayPal have been presented with a pop-up, warning that the page has non-secure items on it. What’s worse is that the non-secure items are on the PayPal log in page.
The image is one offering up to 17% cashback from selected retailers and is hosted at http://www.paypal.com/….8jpg. In order to be secure the URL needs to begin https, not http.
PayPal merchants go to great lengths to ensure images in their website checkout are secure, in order to avoid pop-ups being presented to their customers. PayPal have their own secure servers so there really is no excuse.
Whilst on the face of it, it’s just a minor oversight, it can hardly inspire confidence in PayPal’s great security if they can’t even keep their log in page free from errors.
The PayPal bugs that last for weeks
May 31, 2008
With everything else that’s been going on recently, it’s been a good time to bury PayPal glitches. Not that PayPal glitch reports seem particularly time-sensitive these days, because the ones we’ve heard about have been going on for weeks.
I had an email from TameBay reader Antonio, regarding PayPal payment notification emails, which he is simply not receiving. I know this problem has been going on for a while because I’ve complained about it myself: the real problem is that it’s intermittent, so it can take longer to notice that it’s actually happening. Antonio says that PayPal support have told him that “our engineers are actively working to resolve this with the highest priority”, but in the meantime, anyone who works purely on PayPal emails really needs to use another way of checking what payments they’ve really received.
Earlier in the week, TechCrunch reported on another long-running bug, whereby users trying to pay subscriptions (recurring payments) through PayPal would not be able to do so if they were in a different country to the merchant collecting the payment. TechCrunch speculate that this was “a very simple thing to change, perhaps a single line of code”, but it still took nearly two weeks to be fixed. The PayPal Developer blog reports that as of yesterday, the problem is resolved, though some payments may have been collected twice.
Google puts the boot into eBay
May 31, 2008
As part of eBay’s request that the ACCC approve their request to implement a PayPal only policy on eBay all interested parties were able to make submissions which the Commission would consider when forming their decision.
Following eBay’s response (and after the deadline for public submissions expired on 3nd May), one more 38 page anonymous report was submitted, which set out in detail why they considered eBay’s move to be anti-competitive.
It didn’t take too long though for one eBay user to expose the culprit, examining the hidden (but easily accessible) meta data of the document he found the phrase “ACCC Submission by Google re eBay”. The document has been replaced with an amended version with Google’s name removed.
This has to be embarrassing for Google, all the major banking institutions that made submissions did so publicly, and it looks much worse have your intentions revealed in this manner than it would do to be up front in the first place.
(Thanks go to Richard for spotting this story)
PayPal plan move to Blanchardstown
May 29, 2008
PayPal have announced that they are to move from their current offices to the Ballycoolin Business Park in Blanchardstown towards the end of this year. With 900 employees the new offices will house up to 1250 giving room for expansion as their European business grows.
Blanchardstown, based in Dublin suburbia is approximately 10km north-west of the city centre. PayPal leased the Atrium building, two four-storey office buildings in Blanchardstown in 2006. PayPal have operated from Dublin since 2003 and the Dublin operations center runs PayPal’s European customer service.
Rank PayPal on their DSRs
May 28, 2008
Over the last few weeks I’ve heard a lot of people discussing how they would rank eBay if they could give eBay Detailed Seller Ratings. Well I’ve not found a way to rank eBay but you can certainly rank PayPal’s website design.
Feel free to go give PayPal a DSR rating (go on, do it, you know you want to 
- but be fair, you’re ranking them on their website, not their service).
The link to rank PayPal is “Site Feedback” found at the bottom of any PayPal page
As an aside I do prefer their happy/sad smilie faces rather than eBay’s stars
eBay responds to ACCC re PayPal only policy
May 26, 2008
eBay has made a response to the ACCC (Opens in PDF), regarding their move to compulsory PayPal for eBay Australia transactions. The response makes three main points
1) PayPal only on eBay will not significantly reduce competition in online payments as payments on eBay do not comprise a significant proportion of all online payments and PayPal’s membership base will not increase significantly by making it complusory on eBay. They point out that “eBay buyers and sellers who do not wish to pay PayPal fees are able to avoid doing so by listing and purchasing items through competing services”. An additional point is that buyers still have choice of which underlying payment method to use such as bank transfer, debit card, credit card or PayPal balance.
They quote Oztion’s report that their membership has risen 22% since the PayPal announcement, saying “there is evidence to suggest that a number of sellers will choose alternative sales platforms in response to the implementation of the Project, providing a strong incentive for eBay to maintain a competitive offering”.
2) eBay state that use of PayPal will actually increase protection to users. They say “PayPal users automatically obtain the benefits of the security and protection mechanisms offered through those [credit/debit card, Bank funded] payment methods plus the additional layer of security and protection benefits offered by PayPal.”
eBay also highlight that even their main competitors acknowledge “that the information-sharing between eBay and PayPal gives PayPal an advantage in reversing fraudulent transacfions..” as justification for insisiting on PayPal only.
(3) eBay reject a number of claims made in submissions, such as PayPal is not the largest and longest established online payment provider, PayPal will not become a monopoly for eBay payments, it will merely be an intermediary to process transactions made via other payment institutions, and that they don’t discriminate against high-volume and/or low-margin sellers as they offer micropayments and volume discounts.
eBay’s submission suggests that PayPal will not become an online payment monopoly, and that buyers and sellers have choices of venues to buy and sell on. They insist that payments via PayPal not only offer additional security to alternatives, but enable eBay to protect buyers and sellers from problematic transactions through monitoring buyer and seller behaviour.
In conclusion eBay said changes would not be substantially lessening competition, and in any event, any lessening of competition would be clearly outweighed by the significant public benefits that would be likely to result from it.
The big question is will the ACCC grant eBay’s request to go PayPal only, and if so how long will it be before the policy migrates to other countries around the eBay world?
PayPal Express Checkout supplies wrong country
May 23, 2008
PayPal users who move country appear to be unable to update their address when they move to a different country. This includes gift addresses and is resulting in purchases from websites being despatched to the wrong country.
Websites that use the Paypal Express flow to collect payment and address information are being presented incorrect information and at least one seller as abandoned it in favour of a third party checkout.
| Example of PayPal Express checkout address problem | ||
|---|---|---|
| Correct Address | Address from PayPal Express Checkout Flow |
|
| xxxx xxxxxxxx xxxxxxxxxxxxxxxx Blackthorn Rd Sandyford Industrial Estate Dublin 18 IRELAND |
xxxx xxxxxxxx xxxxxxxxxxxxxxxx Blackthorn Rd Sandyford Industrial Estate Dublin 18 SPAIN |
|
There appears to be no option to change your country if you move, or are temporarily outside the UK. In fact there’s not even an option to specify a gift address outside the UK, so no buying gifts for relations who live elsewhere. As can be seen the country is hard coded into every new address that you add to your PayPal account.
The only option to correct the address issue is for the buyer to open a brand new PayPal account in the country they want the good shipped to. Sadly this is something outside the sellers control, and buyers appear largely unaware of.
If you use PayPal Express Checkout make sure you double check addresses prior to shipping, and keep an eye out for messages from buyers that are aware of the issue.
PayPal echeque clearance time corrected
May 23, 2008
It’s taken forever, or at least it feels like it, but PayPal appear to have last updated their email communications to give a realistic estimate of echeque clearance time.
eCheque emails have in the past always defaulted to the US 3-4 working day clearance, but according to Gill of Foilplay, from today they’ve started stating a much more realistic 7-9 working days.
It will still take 10-14 days (including weekends) for echeques to clear, but at least, from now on, both buyers and sellers should be aware of how slow they are.
To ensure customers know why you’ve not shipped I’d still recommend emailing all buyers pay via eCheque. Inform them how long it will take to clear and offering to refund and let them repay with an alternate method to set their expecations inline with reality.
PayPal IPN failure entails manual reconciliation
May 19, 2008
PayPal’s Instant Payment Notification (IPN) system which online merchants use to integrate payment processing to their ecommerce sites had intermittant problems over the weekend.
This bug led to customers having payments taken from their accounts, but no notifications were being passed to the merchant who naturally were unaware and didn’t ship their order.
A TameBay reader reports about 14% of his transactions failed and have had to be reconciled manually. One of the biggest problems for merchants was the intermittant failure which didn’t immediately trigger alarms - If all payments had been affected it would have served as a warning there was a problem and sellers could have reacted more quickly to ensure customers orders were shipped.
According to the PayPal blog the issue has been resolved, and PayPal will be working with merchants to update any outstanding transactions.
PayPal security compromised with XSS flaw
May 17, 2008
Over a year ago PayPal were one of the first sites to implement EV SSL, which is the technology that turns your browser address bar green for known safe sites and red for known spoof sites.
The idea behind EV SSL is that users can easily tell if they are on a known safe site and be warned if they’re on a spoof site. That’s no longer the case though, a Finnish researcher Harry Sintonen, has discovered a cross-site scripting vulnerability on PayPal, which bypasses the EV SSL leaving your browser with the green safe known site indicator.
The only indication that something out of the ordinary is occuring is a pop up alert with the message “Is it safe?” which it most certainly is not.
PayPal are working to close the exploit and emphasised that the exploit was not used in any phishing attacks.
eBay deny ‘PayPal only’ plans for .com
May 12, 2008
In a post on the eBay Ink blog, eBay spokesman Usher Lieberman has denied that eBay’s PayPal-only policy is to be introduced in the US. He writes:
We were offered the chance by the AP to be categorical on this subject, and we declined to do so. We declined because there are no plans, but categorical statements have a tendency to cause headaches down the road, particularly as we evaluate how to move forward in other markets and as conditions could shift in the US.
As I said in the article, we will take what we learn in Australia with PayPal-only and apply it accordingly. What perhaps didn’t come across as well is that we will apply those lessons differently in different markets.
Certainly eBay will have to consider not only local markets, but local laws. In France, for example, it would be both illegal to ban other methods of payment, and very difficult to seperate the French from their beloved cheque books.
Nevertheless, Mr Lieberman has left himself a lot of room to manoeuvre in this statement: I’d interpret it as “we’re not planning anything elsewhere til we see how it goes in Australia, but never say never”. There are other markets where PayPal’s share of eBay’s payments is apparently much higher than in Australia, where making PayPal compulsory might be much less of a struggle: the UK is certainly one of those.
I’ll stick my neck out here: by this time next year, we will have PayPal only on eBay UK. I wonder if Ladbrookes would give me odds?
PayPal: Two weeks for eBay to respond
May 9, 2008
eBay have just two weeks today to respond to hundreds of concerns lodged with the Australian Competition and Consumer Commission (ACCC) regarding their proposed exclusivity deal with PayPal. With some 350 odd submissions it’s going to be a busy time for them.
Many of the submissions are from eBay users complaining that they want choice for eBay payments, and in fact the crux of many complaints is simply that they’ll have to pay PayPal fees on top of their eBay fees. In reality this is a lessor concern for larger businesses trading on eBay as they’ll already be paying banking or merchant account fees for each transaction anyway.
One of the most interesting submissions come yesterday, from the Australian Bankers Association (ABA). It addresses two main points - firstly the exclusion of PayPal’s competitors from a large segment pf the market, i.e. eBay. Currently they state 50% of transactions on eBay’s Australian site occur through PayPal, with the next most popular payment method being bank transfer, followed by cheques and money orders. As in the UK whilst there are alternative payment methods they are either used very rarely or are banned from eBay as an unsafe payment method.
It’s the second point that is most interesting though, the ABA assert that exclusivity on eBay for PayPal will give it a “slingshot” effect and unfair advantage for non-eBay transactions. As buyers will be forced to sign up for a PayPal account when using eBay they’ll naturally then find it more convenient to use PayPal rather than sign up for alternative services in the future.
The ABA state “Even banks, which might otherwise be expected to develop their competing services with comparable features to PayPal may be deterred from doing so”. Once PayPal gains an unassailable market position their market share is predicted to be 65% of all Australian ecommerce transactions, should exclusivity on eBay become ratified.
In conclusion the ABA say “Clearly, the public benefits are exaggerated or illusory” and finish with the warning that PayPal would be “able to increase fees and charges to eBay users.” In reality (for the UK at least) PayPal have lowered fees in recent years, although it’s a legitimate concern.
It’s worth noting that other site with third party sellers such as Amazon have their own exclusive payment method and they too are opening up their payments for off-Amazon transactions. If their off-Amazon business becomes substantial they too could face similar issues in the future.
Whatever the outcome of the ACCA ruling it’s going to an interesting time for the online payment industry.
PayPal cut fees for Canadian users
May 1, 2008
PayPal have just announced that they are cutting fees for Canadian users. The transaction fee for receiving payments has been cut from CA$0.55 to CA$0.30: fantastic news for all sellers, and perhaps especially those who sell lower priced items where those transaction fees can hit hardest.
For larger merchants who do a lot of business with the US, there’s even better news: currency conversion fees to move US dollars to Canadian bank accounts are being cut for merchants who do more than $3,000 monthly sales. Those who sell up to $125,000 a month will see currency conversion rates cut from 2.5% to 1.5%, and those who sell more than $125,000 a month will be charged 1%. Sellers will need to apply for merchant rates before they will qualify for this fee structure (IMO, this is one of the most outrageous PayPal policies there is; merchants should auto-qualify for merchant rates without having to ask for them).
A full schedule of fees can be found on PayPal’s website.
Addresses missing from PayPal emails
April 30, 2008
Numerous sellers have been reporting that PayPal payment emails are missing buyers’ addresses. The problem seemed to start a couple of days ago, and has apparently been spreading ever since. It seems that not all sellers are affected, and of those who are, not all their emails are lacking addresses. In a long thread on the PowerSeller Board (PS signin required) a Pink has acknowledged the problem, but there is no further news of a possible fix.
In a possibly related problem, TameBay reader Antonio has reported that his PayPal payment emails are being sent to his primary email address, rather than to the email address to which payment was sent. Anyone using email filtering to manage their sales might want to keep an eye out for this problem.
If there’s any word of a fix, I’ll update this post.
Update Wednesday 2pm PayPal have apparently told at least one user that a fix will be with us shortly.
And for what it’s worth, there is now an AB post confirming there’s a problem.
Recent Comments
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