Saddam Hussein’s Rolls Royce for sale on eBay UK
July 23, 2008
The Telegraph reports that Saddam Hussein’s Rolls Royce Corniche is up for sale on eBay UK Motors. According to the seller, the car comes with paperwork confirming its ownership by the former Iraqi President, and it will arrive in the UK from its current location in Baghdad in the next four weeks.
For the £185,000 price tag, you’ll get a brand new stereo “as the USA Army … stole the stereos from most cars” they found in the basement of Saddam’s former palace. Steven Brown, owner of the car dealership Autocontinental, told reporters that the car was bought at an Iraqi government auction by an Iraqi friend who’s resident in the UK, along with eleven other cars from Saddam’s collection, including “one Maybach new with solid 24 carat gold fittings specially made for him but not delivered … car was only ready for him two days before he left Baghdad in a hurry”.
And apparently, amongst interested buyers is an American colonel who wants to put SADDAM numberplates on the car. Talk about asking for trouble.
Messages from buyers highlighted in SMP
July 22, 2008
Messages from buyers, entered at checkout, are at last being highlighted in Selling Manager Pro (SMP) with an eBay note. If a note is entered on the PayPal payment it will now appear on the SMP sales record with an eBay note to let sellers know that it’s there.
It’s worth noting that the notes are not displaying in My eBay: users who wish to ensure they’re informed of messages from buyers should consider upgrading to SMP which is free with a featured shop, or £4.99 per month as a stand-alone option.
SNP: 1 month grace before suspension introduced for eBay UK
July 18, 2008
eBay have just officially announced a one month grace period for any seller falling foul of the seller non-performance (SNP) policy for the first time.
Rather than face an immediate site suspension they will be informed that they’re in breach of the policy and given a month to bring their account back into good standing. This is great news and hopefully will keep the dolphins out of the eBay nets. It also means that one upset customer can no longer threaten your eBay business - by the end of the 1 month warning period their feedback will have dropped out of the 30 day feedback and DSRs used in the SNP calculation.
If a seller breaches the policy for a second time within a six month period then they will still face an instant selling restriction or suspension.
eBay have also expanded the Seller Dashboard to include a new Buyer Satisfaction Rating (BDR) to enable sellers to track their performance. This includes negative feedback, neutral feedback, low DSR scores (1 or 2 star ratings) and any buyer protection claims closed in favour of the buyer.
BDR is important not only for SNP but also can affect your standing in search - sellers with low BDR will be disadvantaged under the new Best Match search results. Sellers will be considered in breach of SNP if their BDR drops to “poor” or “unacceptable”.
The only part of BDR that is hidden from sellers are the DSR ratings, sellers should be aware of any other factors that could affect their standing. If eBay would change from anonymous ratings and enable sellers to see where they’re falling down it would be a valuable tool to assist seller increase customer satisfaction.
By keeping DSRs anonymous sellers have no clear understanding which transactions or which buyers are marking them down and sellers are unable to target specific areas or product lines for improvement.
Overall it’s a welcome change though - removing the fear and uncertainty sellers have felt with the knowledge just one or two buyers could earn them an instant 30 day suspension is great news.
eBay local services gets a microsite makeover
July 18, 2008
In the few weeks since I last looked at Local Services the category has had a makeover and been spun out into a Local Services microsite. No longer do users have to browse through thousands of local services many miles from where they live - the new microsite directs users to enter their postcode up front.
The Local Services category is now set to become an online yellow pages - every local business should be listed in the directory to take advantage of eBay’s 14 million users. Best of all Local Services classified ads are currently free so why wouldn’t you want your business listed on eBay?
I’m predicting that this will become a larger part of eBay’s business model in the future. eBay Australia also have a Local Services microsite in beta and have just announced it will move to a classified ad only format.
If you offer a local service (as opposed to a product), which eBay users could be interested, in get your classified ad listed today.
eBay to ban email communications from August
July 13, 2008
At the Developer’s Conference, held just prior to eBay Live!, Adam Trachtenberg announced that emails between sellers and buyers prior to a sale would be anonymised. The latest API notes for developers reveal that this change will roll out across eBay sites in late August.
This means that buyers and sellers will no longer have access to each other’s email addresses prior to a sale. Only once a bidder has won an item will the buyer and seller be able to email each other off eBay.
How this will work is that when an email is sent by a buyer using Ask Seller a Question it will still be delivered to your email inbox, as well as to your My Messages on eBay. When replying to the email it will no longer send it directly to the buyers inbox and you won’t be able to see their private email address. Each message will have a unique identifier and the reply will be sent to them via eBay, using the identifier to redirect the message to their real email address as well as placing a copy in their My Messages.
This is great news as it also means buyers will no longer have the choice of hiding their email address which currently results in the dreaded UseTheYellowButton@ebay.com reply to address. For sellers who routinely use email for replies, rather than clicking through to My Messages, it’s all too easy to hit reply without noticing the email is not the user’s address. Replying to the email gives no warning that the buyer will never actually receive it.
Once anonymised emails are introduced sellers will be able to reply from their normal email program, safe in the knowledge that their answer will end up in the buyer’s My Messages on eBay as well as in their inbox.
Once all eBay communications are via My Messages it’s been announced that sellers will have to remove email addresses from their listings. Where this leaves sellers in the UK who make use of Business Seller Information inserts, which automatically inserts their email address into listings, is unclear - currently the UK Contact Information policy specifically allows for the inclusion of email addresses in listings.
Overall I’ll welcome this change, buyers and sellers will have more reliable communications ensuring all emails are routed through My Messages. Also hopefully my personal quota of eBay spam mail will decline as fraudsters will find it increasingly difficult to obtain email addresses.
eBay UK, IE update user agreement
July 13, 2008
eBay UK and eBay Ireland have announced changes to the user agreement and privacy policy. These are effective 13th August for existing members.
User Agreement
The two main changes are that
- if your eBay seller fees are more than 180 days overdue, eBay may take them from your PayPal account, and
- sellers are explicitly made responsible for checking the accuracy of pre-filled item information, stock photography and other catalogue services supplied by eBay.
Privacy Policy
- eBay can share your information within the eBay group, e.g. with PayPal or Skype, and
- with law enforcement agencies in the case of suspected fraudulent and malicious activity.
- A new “No Spam, Spyware or Spoofing” section explicitly forbids the adding of “other eBay users, even a user who has purchased an item from you, to your mailing list (email or physical mail) without their express consent”.
- A new “Marketing” section gives users the ability to opt out of targetted marketing on the site. As eBay were running user tests last month which included looking at reactions to adverts and paid-for services, the more cynical among us might wonder if this heralds yet more third-party ads on the site.
If you’re happy with the new agreements, you need do nothing; if you’re not, you’re invited to close your account.
eBay UK hint at more changes to come
July 11, 2008
Following on from yesterday’s announcement on eBay.com, eBay UK have put out their own statement on feedback changes to be implemented later this year.
It’s confirmed that neutrals will no longer be counted as part of the feedback percentage, and that those percentages will be recalculated. This will be effective late August, but in the meantime, no one will lose PowerSeller status because of neutral feedback.
The promised new dispute process which will give buyers the facility to edit feedback, will also roll in the UK in October. More details of this are coming “soon”.
And finally, a hint that change isn’t finished yet:
We’ve also recently received lots of feedback from sellers about the Seller Non-Performance programme. We’ll provide an update on changes to this programme early next week.
Despite many sellers criticising the ‘neutrals as negs’ policy when it was introduced and demanding eBay change it back again, I’m seeing just as many people this morning criticising them for the latest changes. ‘Too little, too late’ seems to be a popular thought: ‘they shouldn’t have done it in the first place’, and ‘it’s an admission of failure’.
But even if the implementation of the policies was wrong (and it was), the desire to clean up the site, to drag it out of the 1990s and make it a better place to shop, was absolutely right. Watching eBay tweak new policies and work towards getting things right is all part of the process: how many of us try things in our own businesses, test, tweak, see if it works, and if it doesn’t, try something else? It’s difficult, for all of us, but the alternative is a site that never moves forward, and none of us can want that.
Buyers rights highlighted in listings
July 5, 2008
eBay have recently started highlighting buyers return rights on fixed price listings, spelling out that buyers have a minimum of seven working days from receipt of the purchase to change their mind and return it.
While eBay are emphasising the rights of buyers what is less clear are the rights of sellers. In the original business requirements announcement eBay specified that sellers must accept returns “within 14 days of receipt” even though the minimum proscribed by law for a buyer to change their mind is 7 working days.
The explanation to sellers is: “We require business sellers to accept returns for a minimum period of 14 calendar days so that the buyer has enough time to let the seller know about the cancellation and post the item back.” It would have been a lot clearer for buyers if eBay had simply specified business sellers must accept returns within 7 working days, as specified by the law, without allowing for transit time.
By informing buyers that they have up to 14 days to return an item, many will interpret this as notifying the seller they wish a return after two weeks (not including transit time), especially as a 14 day returns policy reads “Item must be returned within: 14 Days of receipt”, not “Returned item must be received by the seller within: 14 Days of receipt”.
eBay have effectively increased a minimum requirement of a 7 working day returns policy to a 14 day returns policy. Many sellers have routinely offered returns policies longer than the minimum required by law and if eBay want to insist that all sellers offer extended returns policy, in principle, it’s arguably a good move. What I do disagree with is the confusing messaging as 7 working days, 14 days and no mention of transit time leave buyers without clearly stated, easy to comprehend, returns rights.
UK PowerSellers must register as businesses by 20th July
July 3, 2008
Back in January, eBay announced that it would become compulsory for PowerSellers to be registered as businesses on the site. Pink Olly has now posted on the PowerSeller Board that as of 20th July, anyone who is not registered as a business seller will lose their PS status.
Olly has also reiterated what eBay told me a month or so ago, that there is a level at which sellers are required to register as businesses, or they are prevented from selling on the site. For those unsure why they need to register, representing yourself as a private seller when you are in fact a trader is a breach of the Unfair Commercial Practices Directive, and can lead to criminal prosecution.
Anyone who needs to change to business seller status should go to My eBay > My Account > Personal Information, and change their account type to “business”.
Updated to add: as noted on the Business Selling Board, “business seller not displaying proper information” has now been added to the “report this item” form.
eBay UK’s new search loses SIF results?
July 3, 2008
Last week, eBay UK made rather a cryptic announcement about how shops’ listings will appear in search. Some of us were hopeful that Best Match might even mean that SIF listings could return to search results, but it seems our optimism was misplaced.
click picture to embiggen
The first problem I discovered is that it’s not actually possible to search BIN and SIF listings at the same time. If I want to buy something now, I don’t actually care what sort of listing it comes from, I just want to get it and pay for it, but eBay’s search filter is now forcing me to choose between BIN or SIF: if you choose one, the other is greyed out. The old system which gave those in the know the option to add SIFs into their BIN searches was bad enough: if a buyer specifies ‘buy it now’, SIF listings should be included by default. But telling buyers they need to choose between the two formats is just nonsensical; the average buyer has no idea what the difference is, and neither should they have to figure it out. This is exceedingly user-unfriendly.
Then I had an email from TameBay reader Miss Tequila, who’s been seeing some even odder search results. She told me she’d been looking for “raw 7 cashmere”, one of her favourite searches. On the left is the old search; on the right, the new:
The old search shows 25 items including SIF; the new, just one. As Miss T. says, “looks like they want shops gone”.
eBay’s original announcement suggests there is more than one new layout being tested, so Miss T’s version may not be what everyone’s seeing. If you’re one of those seeing the new search results, please let us know what you think: the more specific detail you can give us, the better 
Updated to add
I heard from eBay regarding Miss T’s search results; they point out that the old version searches worldwide, and the new one doesn’t, and that this is the reason for the discrepancy. It’s nice to have it explained, though I do wonder, if Miss T and me both missed it, how difficult this is going to be for buyers to get right too.
eBay UK make changes to Checkout, My eBay
July 2, 2008
eBay UK have announced some tweaks to Checkout and to My eBay.
All members will now be able to checkout and pay with PayPal without actually leaving the eBay site. I love this one: paying feels so much quicker and easier. I’ll be interested to see what “P&P promotions offered by sellers are handled better” means: hopefully that free P&P offers via Markdown Manager may become available for UK sellers, as they are in the US.
There are also some changes to My eBay which parallel those made in the US last month. Watch lists are increased to 200 items, and users can create their own lists within My eBay to organise items the way they want them. Only “a small group of UK members” will be seeing this new version, so if you’re one of the lucky ones, do leave us a comment and let us know what you think.
eBay UK testing shops in search?
June 27, 2008
There’s an intriguing announcement from eBay UK this afternoon:
over the next few weeks we’ll be testing how buyers react to different displays of Shops items on eBay UK search results pages. These tests are part of our continual efforts to optimise of how we display items to buyers on eBay.co.uk. The testing will affect a minority of buyers; sellers aren’t required to do anything different or new.
If anyone spots the new search display please let us know what’s being done, or better still grab us a screen shot.
Identity confirmation about to commence
June 24, 2008
eBay have started to prompt users to update their account information with a splash screen when logging in. This is in preperation for when they commence verifying the computer you normally use is the one you’re logged into when listing on eBay.
You can change your telephone numbers on eBay in your eBay account preferences.
eBay UK “tweak” Seller Non-Performance Policy
June 14, 2008
Could this be a glimmer of hope for “dolphin” sellers caught in the net of eBay’s Seller Non-Performance Policy? Pink Richard Ambrose posted on the Q and A forum:
On the subject of SNP, the first sellers who were restricted as part of the tougher sanctions are coming to the end of their restriction period. Some have been suspended permanently, some have had their restrictions lifted. Having studied this first ‘wave’ we’ll make some tweaks to the way the programme works - most importantly, we’ll re-introduce a warning period rather than continuing with immediate restrictions.
While it’s always dangerous to extrapolate entire eBay policies from what Pinks post on message boards, in the absence of any official announcement on recent changes to SNP, that’s about all we can do.
This looks, in fact, like a great improvement to the policy. If the new criteria for warnings are the same as the old criteria for suspension, sellers with just one or two problem transactions may get a warning, but they shouldn’t go on to get a suspension. If warning period and SNP calculation period are both thirty days (which is a reasonable assumption), bad feedback and DSRs will have rolled beyond the radar, and PayPal disputes should have been dealt with.
Sellers will also have the opportunity to increase their numbers of positive feedbacks by selling more while they’re on a warning; though some will question why they should give more money to a company that’s threatening their account, others will welcome the opportunity to save the account by any means necessary.
As always, more details when we get them; if you’re one of the affected sellers, please leave us a comment.
Thanks to Dave in the forum for the heads up.
Will UK sellers be forced to accept international cheques?
June 10, 2008
eBay UK have just announced some updates to their payments policy, specifically a new section titled ‘Misleading and Discouraging Payments’:
Sellers who state in their listing that they accept certain payment methods must not selectively offer those payment methods to buyers or discourage buyers from using those payment methods.
A similar policy was introduced in Australia last September, where examples were given of sellers saying “I only accept PayPal for payments over $10″ or “I only accept PayPal from overseas customers, not domestic ones”. To this, I think we can add “eBay are forcing me to say I accept PayPal, but in fact I only really want payment by cheque”, as I’ve seen UK sellers start to do recently.
If it were a policy that only related to PayPal, I’d be content: making things clearer and simpler for buyers has to be good for all sellers, and a few sellers having silly bits of small print designed to get around eBay policies is unacceptable.
But the policy doesn’t say “PayPal only”. Does this mean if your payment terms say you accept cheques, you have to accept them from the whole world? Are UK sellers listing worldwide going to be forced to accept cheques in Euros, Dollars and Yen? Many sellers will just not be able to deal with cheques in other currencies, so if the policy does apply to cheques, they will be forced to stop offering them. Is this PayPal-only by the back door?
Yet again, this new policy seems to have been introduced by people who have absolutely no experience of trading on the site. It needs clarification, and it needs it now.
PowerSeller minimum DSR standards coming in July
June 9, 2008
Many eBay PowerSellers have noticed in their Seller Dashboard a note that from July 2008 a new criteria to determine PowerSeller eligibilty will be DSR scores.
Currently there is no indication of what minimum DSR score levels will be used to qualify as a PowerSeller in the UK but sharp eyed TameBay reader Suz, from designer_clothing_4_u might have found a clue - the US PowerSeller Portal sets a level of 4.5 minimum for all four DSR criteria. The scores are based on the last 12 months, not the trailing 30 days, so eBay are aiming for longstanding good service, not a short term improvement in standards.
To be honest I’m impressed that eBay have taken up the gauntlet to improve PowerSeller requirements and for introducing benefits that make the badge more meaningful than simply indicating a seller with a high turnover. Whilst there will probably be a few sellers that no longer qualify for PowerSeller status in the short term, when they regain their status it will be a signal that they really are an elite seller.
Meet the new feedback hub…
June 4, 2008
… same as the old feedback hub.
When eBay promised to implement “a dedicated hub for sellers to report malicious or unfair feedback from buyers”, I think many of us imagined something rather magnificent, a magical interface which would, by the power of eBay, protect us from buyers who want something for nothing or they’ll neg us out of business. We certainly imagined - or at least I did - that it wouldn’t be the same old report form going to the same old support people, with - presumably - the same rather patchy results.
But it is.
Pinkie James has just revealed on Q&A that the “report a problem form we spotted the other day is *it*, the long-awaited hub.
All snark aside, right now eBay need to be working to restore seller confidence in them. I’ve been shocked more than I can say over the last week or three, at the depth of calm anger that serious business people have expressed at eBay. The people threatening to leave now are not those who just sell the odd item they pick up in a car boot sale; these are people with employees and warehouses and serious businesses, and they cannot, they say, risk trading on eBay any more.
Promising something “dedicated”, and then that turning out to mean “email custard support as normal”, is not the way to counteract that. I can only hope that James has been misinformed and that something more robust and responsive is on its way soon.
Thanks to Denny for the heads-up.
PayPal now compulsory on eBay UK
June 3, 2008
eBay UK have just announced that as of today, all listings on the site must offer PayPal as a payment method. Sellers may continue to offer other payment methods as well, subject to the accepted payments policy. Sellers running good til cancelled Shop listings will need to amend these before they are auto-relisted.
Rather strangely, eBay don’t seem to have added anything about this policy to the SYI form; I was just able to list an item with personal cheque as the only listed method of payment, with no errors thrown up by eBay whatsoever. This kind of policy change needs to be communicated to sellers before they breach it; having a new “safe payments” policy and then relying on community reporting to enforce it is, quite honestly, a waste of time. Yet again, the policy and the implementation are worlds apart on eBay.
eBay UK Seller Dashboard launched, broken
May 31, 2008
eBay UK have announced the long-awaited upgrades to the Seller Dashboard. Sellers can now see where they score on a range of eBay measures:
- PowerSeller status: what you need to do to move to the next level, or whether you’re in danger of dropping down the ranks
- search standing: are your listings being disadvantaged in search?
- seller discounts: did you get one last month, and will you get one next time?
- account status: have you paid your seller invoice?
- policy compliance: have you broken any eBay rules? how many are you allowed to break each month?
- DSRs: are you better than average or worse? Scores are now being calculated to two decimal places, and you can see your average over 30 days and 12 months.
This should have been introduced months ago when all the policies changed, but we’ll let that go: it’s an incredibly useful tool for sellers and should finally make it possible to keep an eye on all the things you need to think about to be a success on eBay (except perhaps actually making a profit - you’ll have to figure that one out for yourself).
But it wouldn’t be a new feature on eBay if it didn’t come with a glitch, and the Dashboard came with a real corker. Numerous sellers yesterday reported seeing messages that their accounts were in breach of unspecified policies. 
Click screenshots to embiggen. Thanks to iposters and Board_Surfer.
According to one Account Manager, the problem was caused by “was caused by the tool retrieving data from an incorrect location within our systems”, and should now be fixed. But in the current climate, this is a glitch that should never have been allowed to happen.
Reporting problem buyers now easier for UK sellers
May 31, 2008
There have been a couple of changes on eBay over the last few days which should make it a little easier for sellers to deal with bad bidders. Firstly on eBay UK, a new link to “report a problem you had with this transaction” has appeared on the page to leave feedback for buyers. The target of this link gives a list of problems which can be reported, including unpaid items, feedback abuses, unwelcome and malicious buying, and customs fraud (asking for items to be misrepresented on customs documentation). Sellers who have set their breach of policy buyer block will not have to deal with buyers with multiple reports; it appears that eBay is just taking sellers’ words for the accuracy of the reporting here.
Meanwhile in the US, there is a new buyer block available to block buyers who are not ID verified. As ID verification is not available on all eBay sites (not on eBay UK, for example), this won’t roll out everywhere just yet, but it should be very useful, for example, to US sellers of big ticket items who want to be certain that only those buyers who take eBay very seriously will be allowed to bid.
Buyers with policy breach item specific
May 29, 2008
Last week when the Buyer Preference to block bidders went live the second promised new buyer requirement, buyers with policy breaches, was missing. It’s now live on the site.
Options are to block buyers with between 4 and 7 policy breaches within the last month or last 6 months. 4 policy breaches appears quite generous - there’s not a lot a buyer can do wrong apart from not pay, demand extras not included in the listing, or feedback extortion.
Although I’ve set this buyer requirement on my account at 4 reported policy in 6 months I’m not expecting it will block too many buyers. Quite honestly if a buyer has been reported more than 4 times I’d hope that they’d either modified their buying behaviour, or been kicked off the site.
Expanded Seller Dashboard goes live on eBay UK
May 28, 2008
The expanded Seller Dashboard has gone live on eBay UK, and it is the all singing all dancing version showing DSRs to 1/100ths.
Their only appear to be two differences to the US version - Search Standing is only “Standard” or “Lowered”, with no “Raised” (To get standard visibility your DSRs need to be all 4.4 or above, in the US it’s 4.6 on P&P for standard and 4.7 on all 4 DSRs for raised). The second difference is that there’s no Buyer Satisfaction rating on the UK version. Buyer Satisfaction is measured from your DSRs, your overall Feedback rating, and any buyer protection claims against your eBay account.
I’m not sure why Buyer Satisfaction ratings aren’t included in the UK dashboard, as the help pages state they are used to calculate whether you have earned Standard or Lowered Search standing. This part of the Seller Dashboard on eBay.com is blocked for UK registered users.
Overall the Dashboard is a great utility for measuring your eBay performance, and now it’s like on the UK site I’m guessing there will be a lot of users visiting the utility over the next day or two and a lot of threads on discussion boards
The all-new eBay for Charity site launch
May 22, 2008
eBay for Charity are in the process of a total revamp with behind the scenes improvements and a brand new charity site.
The new site is a mini eBay just for charity items, with new tabs for shopping, selling and information specifically for the Charities themselves. Plenty of charity auctions are highlighted on the site including currently Rubens Barichello F1 Race Helmet which is the most expensive charity item currently on eBay.
I’d encourage all professional eBay sellers to visit the eBay for Charity Business page. Greater visibilty for your items translates into higher profits and even donating a small percentage to charity makes a big difference. Plus it’s not only great advertising, but can be offset against your profits for the year so may result in you paying less tax.
The selling process on eBay for charity has been simplified, and there’s no longer a requirement to register seperately with Missionfish. All of your charity selling activity can be handled within My ebay along with your non-charity sales.
So far eBay users in the UK have raised over £5 million for good causes through eBay for Charity. Whether you are selling or buying have a browse at the new site - it goes fully functional on Friday this week when you’ll be able to start listings items for sale to benefit your favourite Charity.
eBay extend Buyer Requirements to block more non-paying bidders
May 21, 2008
eBay have been promising for a while now to enhance buyer management blocks to give sellers a little more control over who bids on or buys their items, and today, buyer requirements have finally been updated. Sign in to My eBay > My Account > Site Preferences > Buyer Requirements, and sellers can choose to block buyers with 2-5 unpaid item strikes over the last 1, 6 or 12 months.
I like that this has been extended beyond the old “2 Unpaid Item strikes in the last 30 days”, but at the same time, I don’t want to block too many buyers: I can think of reasons why buyers might legitimately have two unpaid item strikes over the course of a year. I’m going to steer a middle ground for now and choose 3 unpaid item strikes over 6 months. And I’ll be keeping an eye on my buyer requirements activity log to check if too many buyers are being stopped because of this requirement.
How about you?
60 days grace to save your PowerSeller status
May 21, 2008
A little bit of good news for any PowerSellers whose percentage score fell below 98% in the recent feedback recalculations: eBay are giving you 60 days grace to improve things. A post by Pink James on the UK PowerSeller board (valid PS sign-in required) reads:
PowerSellers who have fallen below the minimum PowerSeller requirement (98%) due to the recent recalculation will be given a 60 day grace period during which they will remain in the Programme and have time to improve their score.
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