Saddam Hussein’s Rolls Royce for sale on eBay UK

July 23, 2008

Saddam\'s Rolls Royce CornicheThe Telegraph reports that Saddam Hussein’s Rolls Royce Corniche is up for sale on eBay UK Motors. According to the seller, the car comes with paperwork confirming its ownership by the former Iraqi President, and it will arrive in the UK from its current location in Baghdad in the next four weeks.

For the £185,000 price tag, you’ll get a brand new stereo “as the USA Army … stole the stereos from most cars” they found in the basement of Saddam’s former palace. Steven Brown, owner of the car dealership Autocontinental, told reporters that the car was bought at an Iraqi government auction by an Iraqi friend who’s resident in the UK, along with eleven other cars from Saddam’s collection, including “one Maybach new with solid 24 carat gold fittings specially made for him but not delivered … car was only ready for him two days before he left Baghdad in a hurry”.

And apparently, amongst interested buyers is an American colonel who wants to put SADDAM numberplates on the car. Talk about asking for trouble.

eBay UK, IE update user agreement

July 13, 2008

eBay UK and eBay Ireland have announced changes to the user agreement and privacy policy. These are effective 13th August for existing members.

User Agreement

The two main changes are that

  • if your eBay seller fees are more than 180 days overdue, eBay may take them from your PayPal account, and
  • sellers are explicitly made responsible for checking the accuracy of pre-filled item information, stock photography and other catalogue services supplied by eBay.

Privacy Policy

  • eBay can share your information within the eBay group, e.g. with PayPal or Skype, and
  • with law enforcement agencies in the case of suspected fraudulent and malicious activity.
  • A new “No Spam, Spyware or Spoofing” section explicitly forbids the adding of “other eBay users, even a user who has purchased an item from you, to your mailing list (email or physical mail) without their express consent”.
  • A new “Marketing” section gives users the ability to opt out of targetted marketing on the site. As eBay were running user tests last month which included looking at reactions to adverts and paid-for services, the more cynical among us might wonder if this heralds yet more third-party ads on the site.

If you’re happy with the new agreements, you need do nothing; if you’re not, you’re invited to close your account.

eBay UK hint at more changes to come

July 11, 2008

Following on from yesterday’s announcement on eBay.com, eBay UK have put out their own statement on feedback changes to be implemented later this year.

It’s confirmed that neutrals will no longer be counted as part of the feedback percentage, and that those percentages will be recalculated. This will be effective late August, but in the meantime, no one will lose PowerSeller status because of neutral feedback.

The promised new dispute process which will give buyers the facility to edit feedback, will also roll in the UK in October. More details of this are coming “soon”.

And finally, a hint that change isn’t finished yet:

We’ve also recently received lots of feedback from sellers about the Seller Non-Performance programme. We’ll provide an update on changes to this programme early next week.

Despite many sellers criticising the ‘neutrals as negs’ policy when it was introduced and demanding eBay change it back again, I’m seeing just as many people this morning criticising them for the latest changes. ‘Too little, too late’ seems to be a popular thought: ‘they shouldn’t have done it in the first place’, and ‘it’s an admission of failure’.

But even if the implementation of the policies was wrong (and it was), the desire to clean up the site, to drag it out of the 1990s and make it a better place to shop, was absolutely right. Watching eBay tweak new policies and work towards getting things right is all part of the process: how many of us try things in our own businesses, test, tweak, see if it works, and if it doesn’t, try something else? It’s difficult, for all of us, but the alternative is a site that never moves forward, and none of us can want that.

PayPal isn’t compulsory on eBay UK (if you’re a big enough seller)

July 7, 2008

PayPal Candy Bar
Creative Commons License photo credit: Anh Thai

eBay UK sellers must accept PayPal. It’s the rule. It’s been the rule since 3rd June. And it’s to increase buyer protection and confidence, so that’s alright. Right?

Not quite. Not if you’re one of the really big sellers, whom eBay will keep happy even if it means ploughing up that famous level playing field.

Questioned on the PowerSeller Board about Dell’s lack of a PayPal offering, pink Joe had this to say:

When we made the Paypal change, our seller support teams contacted our largest accounts to discuss this. A very small number of sellers, including Dell, who use a different checkout process were unable to adapt their technologies in time. So we created a new policy such that if a platinum powerseller met certain conditions, we would work with them to migrate their systems. Those conditions include that the seller must offer their own payment protection policies such that buyers have access to the same cover as Paypal would provide and that they migrate quickly. It is that, and not the country, that allows Dell to list without Paypal for a short period of time.

Smaller sellers who want to use their own merchant accounts to process card payments rather than PayPal will be extremely unimpressed with this. As several people have commented on the original thread, not accepting PayPal seems more like to be about “wouldn’t” than “couldn’t” adapt technology. Plenty of other sellers were, after all, expected to change their technologies to ensure that their buyers had PayPal’s protection, and eBay announced the change in March: four months should be long enough for Dell to change a computer system, shouldn’t it?

What’s more, buyers learn that “all eBay UK listings now offer PayPal”. How is it improving the buyer experience if a few of the very largest sellers and the most well-known names are allowed to flout the rule?

Thanks to Whirly for the heads-up.

eBay UK’s new search loses SIF results?

July 3, 2008

Last week, eBay UK made rather a cryptic announcement about how shops’ listings will appear in search. Some of us were hopeful that Best Match might even mean that SIF listings could return to search results, but it seems our optimism was misplaced.

can't search on BIN and SIF together
click picture to embiggen

The first problem I discovered is that it’s not actually possible to search BIN and SIF listings at the same time. If I want to buy something now, I don’t actually care what sort of listing it comes from, I just want to get it and pay for it, but eBay’s search filter is now forcing me to choose between BIN or SIF: if you choose one, the other is greyed out. The old system which gave those in the know the option to add SIFs into their BIN searches was bad enough: if a buyer specifies ‘buy it now’, SIF listings should be included by default. But telling buyers they need to choose between the two formats is just nonsensical; the average buyer has no idea what the difference is, and neither should they have to figure it out. This is exceedingly user-unfriendly.

Then I had an email from TameBay reader Miss Tequila, who’s been seeing some even odder search results. She told me she’d been looking for “raw 7 cashmere”, one of her favourite searches. On the left is the old search; on the right, the new:

The old search shows 25 items including SIF; the new, just one. As Miss T. says, “looks like they want shops gone”.

eBay’s original announcement suggests there is more than one new layout being tested, so Miss T’s version may not be what everyone’s seeing. If you’re one of those seeing the new search results, please let us know what you think: the more specific detail you can give us, the better ;-)

Updated to add

I heard from eBay regarding Miss T’s search results; they point out that the old version searches worldwide, and the new one doesn’t, and that this is the reason for the discrepancy. It’s nice to have it explained, though I do wonder, if Miss T and me both missed it, how difficult this is going to be for buyers to get right too.

eBay UK make changes to Checkout, My eBay

July 2, 2008

eBay UK have announced some tweaks to Checkout and to My eBay.

All members will now be able to checkout and pay with PayPal without actually leaving the eBay site. I love this one: paying feels so much quicker and easier. I’ll be interested to see what “P&P promotions offered by sellers are handled better” means: hopefully that free P&P offers via Markdown Manager may become available for UK sellers, as they are in the US.

There are also some changes to My eBay which parallel those made in the US last month. Watch lists are increased to 200 items, and users can create their own lists within My eBay to organise items the way they want them. Only “a small group of UK members” will be seeing this new version, so if you’re one of the lucky ones, do leave us a comment and let us know what you think.

List for a penny in eBay UK technology categories

July 1, 2008

From today until 15th July, eBay UK are reducing the insertion fees for Buy It Now items in technology categories to just a penny. Items listed in the Mobile and Home Phones (excluding the Mobile Phones with Contracts sub-category), Computing, Consumer Electronics, and Photography categories are eligible; multiple item listings are also included. The promotional rate is available to business sellers only. Other normal fees apply.

Thanks to the lovely Whirly for the heads-up.

eBay UK testing shops in search?

June 27, 2008

There’s an intriguing announcement from eBay UK this afternoon:

over the next few weeks we’ll be testing how buyers react to different displays of Shops items on eBay UK search results pages. These tests are part of our continual efforts to optimise of how we display items to buyers on eBay.co.uk. The testing will affect a minority of buyers; sellers aren’t required to do anything different or new.

If anyone spots the new search display please let us know what’s being done, or better still grab us a screen shot.

eBay UK “tweak” Seller Non-Performance Policy

June 14, 2008

Could this be a glimmer of hope for “dolphin” sellers caught in the net of eBay’s Seller Non-Performance Policy? Pink Richard Ambrose posted on the Q and A forum:

On the subject of SNP, the first sellers who were restricted as part of the tougher sanctions are coming to the end of their restriction period. Some have been suspended permanently, some have had their restrictions lifted. Having studied this first ‘wave’ we’ll make some tweaks to the way the programme works - most importantly, we’ll re-introduce a warning period rather than continuing with immediate restrictions.

While it’s always dangerous to extrapolate entire eBay policies from what Pinks post on message boards, in the absence of any official announcement on recent changes to SNP, that’s about all we can do.

This looks, in fact, like a great improvement to the policy. If the new criteria for warnings are the same as the old criteria for suspension, sellers with just one or two problem transactions may get a warning, but they shouldn’t go on to get a suspension. If warning period and SNP calculation period are both thirty days (which is a reasonable assumption), bad feedback and DSRs will have rolled beyond the radar, and PayPal disputes should have been dealt with.

Sellers will also have the opportunity to increase their numbers of positive feedbacks by selling more while they’re on a warning; though some will question why they should give more money to a company that’s threatening their account, others will welcome the opportunity to save the account by any means necessary.

As always, more details when we get them; if you’re one of the affected sellers, please leave us a comment.

Thanks to Dave in the forum for the heads up.

PayPal make changes to the UK user agreement

June 13, 2008

Personal payments now could be free

PayPal are changing the fee structure for UK users to make accounts more attractive for non-commercial users. They are making a new distinction between types of payment:

  • commercial payments, including all eBay item payments, and
  • personal payments, “a payment made for the purpose of either your personal, family and/or household affairs.”

And the fees have changed like this:

  • Personal payments funded by bank account (echeque) or PayPal balance will be fee-free, regardless of account type
  • Personal account holders will be able to receive credit- or debit-card funded commercial payments, at a fee of 3.4% + 20p per transaction for domestic and Euro payments from within the EU, or 3.9% + 20p for other cross-border transactions.
  • Senders of personal payments will have the option of paying the fees themselves.
  • Personal account holders will no longer be required to upgrade to a Premier or Business account once they have received £250 in payments.

From this, I can see PayPal’s use in the personal payments area expanding massively. Even the hiked 3.9% fee will compare favourably to international bank transfer fees for smaller amounts: wait til my brother in Canada hears about this :lol:

PayPal must be offered by UK eBay sellers

In parallel with eBay’s new policy announced earlier this week, eBay sellers must accept PayPal from all funding sources “including but not limited to eCheque and credit cards”. In other words, don’t even think about trying to make all your eBay payments come through as personal, balance-funded payments!

If a seller lists postage to a country and PayPal permits transactions from that country, then the seller must accept cross-border payments from that country.

And a seller must “accept PayPal if the eBay listing includes PayPal as a payment method:” you may not list with PayPal because eBay say you have to, and then refuse to accept the PayPal payment.

Buyer Protection Program

This has been amended to exclude airline tickets, eBay classified advertisements and customised or made to order items. Can we assume that some people have been using PayPal chargebacks for fee-free plane ticket cancellations? :shock:

Will UK sellers be forced to accept international cheques?

June 10, 2008

eBay UK have just announced some updates to their payments policy, specifically a new section titled ‘Misleading and Discouraging Payments’:

Sellers who state in their listing that they accept certain payment methods must not selectively offer those payment methods to buyers or discourage buyers from using those payment methods.

A similar policy was introduced in Australia last September, where examples were given of sellers saying “I only accept PayPal for payments over $10″ or “I only accept PayPal from overseas customers, not domestic ones”. To this, I think we can add “eBay are forcing me to say I accept PayPal, but in fact I only really want payment by cheque”, as I’ve seen UK sellers start to do recently.

If it were a policy that only related to PayPal, I’d be content: making things clearer and simpler for buyers has to be good for all sellers, and a few sellers having silly bits of small print designed to get around eBay policies is unacceptable.

But the policy doesn’t say “PayPal only”. Does this mean if your payment terms say you accept cheques, you have to accept them from the whole world? Are UK sellers listing worldwide going to be forced to accept cheques in Euros, Dollars and Yen? Many sellers will just not be able to deal with cheques in other currencies, so if the policy does apply to cheques, they will be forced to stop offering them. Is this PayPal-only by the back door?

Yet again, this new policy seems to have been introduced by people who have absolutely no experience of trading on the site. It needs clarification, and it needs it now.

5p insertion fees on 12th June for eBay.co.uk

June 9, 2008

eBay have just announced a 5p cheap listing day for this Thursday, 12th June for auctions and buy it now listings. There are a few exclusions so check before you list.

This is one I won’t be able to take advantage of as I’m off to Chicago for eBay Live! at the weekend, but it should be welcome news for everyone still listing on eBay UK this week.

Meet the new feedback hub…

June 4, 2008

… same as the old feedback hub.

When eBay promised to implement “a dedicated hub for sellers to report malicious or unfair feedback from buyers”, I think many of us imagined something rather magnificent, a magical interface which would, by the power of eBay, protect us from buyers who want something for nothing or they’ll neg us out of business. We certainly imagined - or at least I did - that it wouldn’t be the same old report form going to the same old support people, with - presumably - the same rather patchy results.

But it is.

Pinkie James has just revealed on Q&A that the “report a problem form we spotted the other day is *it*, the long-awaited hub.

All snark aside, right now eBay need to be working to restore seller confidence in them. I’ve been shocked more than I can say over the last week or three, at the depth of calm anger that serious business people have expressed at eBay. The people threatening to leave now are not those who just sell the odd item they pick up in a car boot sale; these are people with employees and warehouses and serious businesses, and they cannot, they say, risk trading on eBay any more.

Promising something “dedicated”, and then that turning out to mean “email custard support as normal”, is not the way to counteract that. I can only hope that James has been misinformed and that something more robust and responsive is on its way soon.

Thanks to Denny for the heads-up.

Business seller registration : some thoughts on enforcement

May 31, 2008

“Why do ebay search results bring up more & more listings obviously business masquerading as private sellers?” It’s been one of the most popular questions on our a Skribit board, and it’s also something I’ve been wondering about myself.

Back in January, eBay UK began to change the rules to force sellers who are operating businesses on the site to register as such. It’s important to remember than this isn’t just an eBay rule: it’s the law, and anyone who is running a business but representing themself as a private seller is breaking that law.

And there are plenty of sellers on eBay UK who look like they’re breaking that law. Whether they believe that calling themselves private sellers will stop the taxman from noticing them, or whether they want to deny their buyers the legal rights they have when buying from a business, I wouldn’t like to speculate, but almost everyday, I get an email from someone saying “my competitor so-and-so is still registered as private, what can I do about it?” So I asked eBay to let us know exactly what they’re doing to enforce this rule. Here’s what they told me:

“Generally speaking, we lack the capability to investigate sellers outside eBay to identify if they are businesses or not. We are, however, reviewing member reports of sellers who should have registered as businesses but haven’t.

We have a GMV threshold in place above which sellers need to have a business account, and we’ve set it at a level that sellers could reasonably only achieve if they were a business. Below that, sellers have a legal obligation to self-declare if they are a business, but as mentioned above, we’re largely reliant on member reports of this - and on there being enough prima facie evidence available in the report or in the listings that the seller is a business seller. This applies to businesses trading on eBay across multiple accounts as much as to single accounts, although the former is of course harder to spot.

We will enforce reports of business sellers who are displaying only partial addresses, whether this is outright omission or selective concealment of address information in out-of-the-way places.

Sellers are usually warned for first-time infringements of our policies, and that’s the case here too. We remind them of their legal obligations when we warn them. Repeat offenders will face restrictions up to permanent suspension.”

Obviously the GMV level for compulsory business accounts isn’t being revealed, or illegal sellers would be certain to trade just below it to avoid notice. Otherwise, the message is clear: if you spot someone trading as a private seller when they should be business-registered, report them. And keep reporting them until they register correctly, or quit selling. If they choose to break the law, it’s up to all of us to stop them.

eBay UK Seller Dashboard launched, broken

May 31, 2008

eBay UK have announced the long-awaited upgrades to the Seller Dashboard. Sellers can now see where they score on a range of eBay measures:

  • PowerSeller status: what you need to do to move to the next level, or whether you’re in danger of dropping down the ranks
  • search standing: are your listings being disadvantaged in search?
  • seller discounts: did you get one last month, and will you get one next time?
  • account status: have you paid your seller invoice?
  • policy compliance: have you broken any eBay rules? how many are you allowed to break each month?
  • DSRs: are you better than average or worse? Scores are now being calculated to two decimal places, and you can see your average over 30 days and 12 months.

This should have been introduced months ago when all the policies changed, but we’ll let that go: it’s an incredibly useful tool for sellers and should finally make it possible to keep an eye on all the things you need to think about to be a success on eBay (except perhaps actually making a profit - you’ll have to figure that one out for yourself).

But it wouldn’t be a new feature on eBay if it didn’t come with a glitch, and the Dashboard came with a real corker. Numerous sellers yesterday reported seeing messages that their accounts were in breach of unspecified policies.

Click screenshots to embiggen. Thanks to iposters and Board_Surfer.

According to one Account Manager, the problem was caused by “was caused by the tool retrieving data from an incorrect location within our systems”, and should now be fixed. But in the current climate, this is a glitch that should never have been allowed to happen.

SMP sales records inaccessible

May 23, 2008

Many eBay UK sellers are having problems accessing SMP sales records, so printing invoices, viewing addresses and so on is impossible at the moment. eBay are apparently aware of the problem but have no timescale for a fix at the time of writing. We’ll update this post if there’s any further news.

Thanks to Andy from Little Sunflowers for the heads-up.

Are eBay banning cheques in the US?

May 23, 2008

Auctionbytes has an interesting story this morning regarding a recent eBay survey of US users. One of the questions apparently reads:

For the next question, we’d like you to consider the following statement outlining a possible scenario regarding a new eBay policy. Please note that this is one of several options still under discussion, that may vary from country to country. We greatly value the opinions of select sellers like yourself and appreciate your taking the time to review it:

To make eBay a safer place to buy and sell, sellers would be limited to accepting only the following safer electronic payment methods for their eBay sales (Paper forms of payment such as personal checks, cashier’s checks and money orders would no longer be allowed):

* PayPal

* Certain other electronic payment methods currently allowed on eBay, such as Xoom and Propay

* Credit Card or Debit Card payments made directly to the seller’s Merchant Account (Sellers would need to acquire a Merchant Account from a bank or other provider)

* In person payment for local pickup items

Sellers would be able to accept any one of the above payment methods, or they could accept all of the above. Sellers would receive full protection from payment reversals for items sold on eBay and paid with PayPal when they ship to the address provided by PayPal. Buyers paying with PayPal would be fully covered, no coverage limit, if their item doesn’t arrive or is different than described.

eBay have said that they have no plans to replicate their Australian PayPal-only policy in the US, but as many eBay-watchers have said, those statements seem to have been very carefully couched in get-out clauses.

A move to all-electronic payments would surely make buying on eBay safer for buyers, though it would also drive away those who don’t have access to credit and debit cards, and those who choose not to use them online. Allowing the use of other payment providers than PayPal might help to convince sellers that this isn’t purely about eBay’s bottom line.

eBay typically only consult users like this when something has been decided and they’re just tweaking the details, so I’ll be expecting an announcement from the US on this before the end of this year.

Seller non-performance slashed from 90 to 30 days

May 20, 2008

It was only a couple of weeks ago that sellers were recieving emails from their Account Managers advising of unnanounced changes to the Seller Non-Performance Policy (SNP). Today we’ve discovered another significant change courtesy of Eddie from AuctionTrax

The emails sent out at the end of last month advised sellers “If you have any negative or neutral feedback in the last 90 days, I urge you to file a Mutual Feedback Withdrawal form” (My emphasis) as there is now no grace period with a warning if sellers fall foul of SNP.

Now in an unannounced change the time frame has reduced from 90 days, and sellers are assessed over the recent 30 day period. This should be good news for high volume sellers who may have the occaisional awkward customer as the previous two month period of feedback will no longer be counted, but for low volume sellers just one or two negative or neutral feedback could be one too many.

A seller’s Buyer Dissatisfaction Rate (BDR) is measured by negative/neutral feedback, low detailed seller ratings and/or Item Not Received complaints. If your BDR rises above 5% in the previous 30 day period it’s likely that you’ll face sanctions, which are likely to include a 30 day suspension.

Win the UK’s best days out on eBay

May 19, 2008

If you’ve ever dreamed of driving a vintage car in the London-Brighton run, playing the organ in St. Paul’s or being a steam train driver for a day, then your dream could just come true this summer. Dozens of the UK’s top attractions are auctioning once-in-a-lifetime experiences on eBay to raise much-needed funding. The Top Lots initiative is a partnership between eBay, the Association for Independent Museums (AIM) and UK heritage fundraising specialists, Development Partners, working closely with VisitBritain and EnjoyEngland. Funds raised will go 80% to the attraction providing the lot, and 20% to the AIM

Other highlights include behind the scenes tours of the Tower of London and Durham Cathedral, driving a tank, taking tea in Agatha Christie’s house, a tour inside the stones at Stonehenge and attending Vivienne Westwood’s launch party. Personally I rather fancy the tour of Hampton Court Palace’s gardens in the company of their head gardener; maybe he could give me some advice on keeping rabbits off my lettuces.

CLD on eBay UK (but not for you)

May 17, 2008

There’s a cheap listing day on eBay UK today. Auctions and Buy It Nows can be listed for just 5p, regardless of start price. And if you hadn’t heard about this one before now, it’s not surprising: it’s only for Polish residents.

It’s not the first time eBay Poland has run a promotion on another country’s site like this: they had one for private sellers on eBay Germany last week. eBay are struggling in Poland: they’ve been quoted as having just a 2% market share, versus QXL Poland’s 95%. The one thing they can offer Polish sellers is exposure in western European markets where QXL cannot compete.

Not that this will be much consolation to UK sellers when their competition can list at a fraction of the price they’re paying themselves.

Read more

International Site Visibility launches 20th May

May 16, 2008

Back in March, eBay announced that UK sellers would be able to buy visibility on eBay.com and eBay.ca. The listing upgrade means that items listed on eBay UK will be visible in the default search results on eBay.com and eBay.ca. This option will be available for UK sellers from 20th May, priced thus:

Start/BIN price ISV fee
£0.01 - £4.99 £0.05
£5.00 - £29.99 £0.10
£30+ £0.15

ISV is available for auction and Buy It Now items only, not for Shop Inventory.

There are of course some eligibility criteria: you must have more than 10 feedback, offer PayPal and list shipping available to the relevent countries (preferably but not compulsarily with the shipping rates listed). Some categories are excluded: Motors and Residential Property, unsurprisingly, and also DVDs and Video Games, presumably on the grounds of region compatibility. And the upgrade is only available from your home site: in other words, a UK seller can’t list on .com and use ISV to show up on .co.uk too.

Sales made using ISV will be eligible for volume seller discounts.

When this was announced, many sellers seemed cautiously enthusiastic, despite the exchange rate working massively in favour of US sellers listing on .co.uk. For those who sell one-offs and collectables particularly, I think it’s a great way to increase your potential buyers without having to split listings between two or three different national sites.

Will you be paying the extra next week, or are you sticking to your current listing strategy?

eBay UK sellers must offer PayPal from 3rd June

May 16, 2008

Last March, eBay announced that offering PayPal as a payment method would be made compulsory for all sellers on eBay UK. The actual implementation of the new policy was delayed from the end of April, and is now to be from June 3rd.

eBay state that 95% of listings on eBay.co.uk already offer PayPal as payment method. Those that do not do so are likely to be from private sellers who want to avoid PayPal’s fees, and sellers who for one reason or another do not have a PayPal account. The first group will need to start factoring in these extra costs when listing their items, but the second group face a stark choice: offer PayPal or quit selling on eBay.

The positive side of the change is that this should again add to buyer confidence using the site. eBay buyers are very well-educated that they are protected by PayPal, and seeing all listings on the site now offering buyer protection should make them feel more confident about shopping here.

So farewell then, 100% feedback

May 15, 2008

Numbers
Creative Commons License photo credit: MissyH

The new feedback scoring system has finally launched on eBay UK. Despite some Support staff telling sellers earlier this week that neutral feedbacks would not be “counted as negatives”, the formula being used is that announced earlier this year: total positive feedback, divided by total feedback received (positive + neutral + negative). In other words, a neutral will have the same effect on your percentage as a negative does.

Predictably, sellers are up in arms about this. Many - if not most - of us have lost 100% scores that we felt proud of, even if they didn’t exactly pay the bills. Others - “a few sellers”, according to Richard Ambrose - have lost their PowerSeller status due to the recalculation.

Perhaps even more predictably, there is confusion over exactly how the numbers work; here’s a shot of my feedback page this afternoon:

feedback discrepancy

(click for the full version)

Here’s the reason for the discrepancy. The number shown on the feedback scorecard is all the positive feedback ever received: if a buyer bought ten things in one hit and left ten feedbacks, that counts ten.

But the number for the percentage calculation is the same as the number used to calculate your headline feedback score: if a buyer bought ten things in one hit and left ten feedbacks, that only counts for one. But if that same buyer comes back a week later and buys ten more things and leaves ten more feedbacks, that will count for another one.

For those who don’t trust eBay’s maths, Nick from iposters has provided eBay sellers with a couple of Excel calculators to check what your feedback percentage should be:
eBay Feedback Calculator for Office 2007
eBay Feedback Calculator for Office Pre 2007

And finally, if numbers make you happy, the promised lifetime feedback recalculation seems to be happening at long last, though obviously recalculating several billion feedback isn’t going to be done overnight. My own score jumped 5000 this afternoon, which doesn’t cover all the positives I’ve ever received, but might make me feel a little better about those two terrible neutrals dragging me down :wink:

How did it go for you today? Have you lost a cherished 100%, or an even more cherished PS discount? Leave us a comment.

eBay deny ‘PayPal only’ plans for .com

May 12, 2008

In a post on the eBay Ink blog, eBay spokesman Usher Lieberman has denied that eBay’s PayPal-only policy is to be introduced in the US. He writes:

In the US, we are not mulling, planning, or otherwise seriously considering a move to PayPal-only. There are US market-specific reasons why PayPal-only is something we simply cannot do in the US.

We were offered the chance by the AP to be categorical on this subject, and we declined to do so. We declined because there are no plans, but categorical statements have a tendency to cause headaches down the road, particularly as we evaluate how to move forward in other markets and as conditions could shift in the US.

As I said in the article, we will take what we learn in Australia with PayPal-only and apply it accordingly. What perhaps didn’t come across as well is that we will apply those lessons differently in different markets.

Certainly eBay will have to consider not only local markets, but local laws. In France, for example, it would be both illegal to ban other methods of payment, and very difficult to seperate the French from their beloved cheque books.

Nevertheless, Mr Lieberman has left himself a lot of room to manoeuvre in this statement: I’d interpret it as “we’re not planning anything elsewhere til we see how it goes in Australia, but never say never”. There are other markets where PayPal’s share of eBay’s payments is apparently much higher than in Australia, where making PayPal compulsory might be much less of a struggle: the UK is certainly one of those.

I’ll stick my neck out here: by this time next year, we will have PayPal only on eBay UK. I wonder if Ladbrookes would give me odds?

Free Gallery on eBay UK all summer!

May 12, 2008

eBay UK have just announced that Gallery will be free from 19th May until 30th September. The offer applies to auction and Buy It Now listings, but not to Shop Inventory Format. The Parts & Accessories section of eBay Motors is included, but the rest of Motors is not.

This is a superb offer from eBay UK, and one that will hopefully be made permanent after September. Gallery not only helps individual listings to sell better, it makes the whole site more attractive and easier to use; I know as a buyer, I wouldn’t be without it.

Thanks to TameBay reader Louise for the heads up.

Updated to add: There has been some confusion as to whether this applies to eBay.co.uk, eBay.ie or both. The terms and conditions page on eBay UK refers to eBay Ireland. However, the Announcement Board post refers to both sites. The same T&C page has been duplicated on UK and Ireland, so I think it’s safe to assume this was a typo.

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