Reporting problem buyers now easier for UK sellers

May 31, 2008

This post was written in May 2008; specific information contained within it may be out of date.

There have been a couple of changes on eBay over the last few days which should make it a little easier for sellers to deal with bad bidders. Firstly on eBay UK, a new link to “report a problem you had with this transaction” has appeared on the page to leave feedback for buyers. The target of this link gives a list of problems which can be reported, including unpaid items, feedback abuses, unwelcome and malicious buying, and customs fraud (asking for items to be misrepresented on customs documentation). Sellers who have set their breach of policy buyer block will not have to deal with buyers with multiple reports; it appears that eBay is just taking sellers’ words for the accuracy of the reporting here.

Meanwhile in the US, there is a new buyer block available to block buyers who are not ID verified. As ID verification is not available on all eBay sites (not on eBay UK, for example), this won’t roll out everywhere just yet, but it should be very useful, for example, to US sellers of big ticket items who want to be certain that only those buyers who take eBay very seriously will be allowed to bid.

Written by Sue Bailey · Filed Under Site Changes, eBay.co.uk, eBay.com | 10 Comments