Replying to ‘Message from buyer’ on SMP invoices

July 25, 2008

Last week messages from buyers entered at checkout started to appear in SMP as highlighted notes. Now you have the ability to quickly respond with a note which is added to the SMP invoice.

When you click into the SMP Sales record to read the note beneath it is a free type text box where you can enter a message of up to 600 characters which will then appear on the individual buyers invoice above any standard messages you’ve added.


Just below the message box is an email link - if you need to contact the buyer more urgently than via the invoice enclosed with their parcel don’t rely on adding a note which they won’t see before receipt. Notes to buyers are however great for those times you want to highlight any extra service you’ve given.

Written by Chris Dawson · Filed Under Site Changes, eBay.co.uk | Comments Off 

Messages from buyers highlighted in SMP

July 22, 2008

Messages from buyers, entered at checkout, are at last being highlighted in Selling Manager Pro (SMP) with an eBay note. If a note is entered on the PayPal payment it will now appear on the SMP sales record with an eBay note to let sellers know that it’s there.

To ensure that you see the notes, you need to set your preferences by clicking “Customise Display” at the top of the SMP sold items display.

It’s worth noting that the notes are not displaying in My eBay: users who wish to ensure they’re informed of messages from buyers should consider upgrading to SMP which is free with a featured shop, or £4.99 per month as a stand-alone option.

Written by Chris Dawson · Filed Under Site Changes, eBay.co.uk | 4 Comments