I know I can’t neg buyers so why bother telling me?

June 2, 2008

This post was written in June 2008; specific information contained within it may be out of date.

“Yes we are using the pop up. This is simply a way of letting buyers know the ‘new news’ that they shouldn’t be afraid to speak their minds if they have a bad experience.

They’ll see it a maximum of three times and if you’re providing good service there is nothing to fear from this. In contrast we’re asking buyers to go through a three-part checklist if they intend to leave a neg encouraging them to make contact with sellers before leaving feedback.”
James (eBay Pink) on the PowerSeller board (log in required)

eBay are constantly bombarding buyers with the message that they are immune from non-positive feedback from sellers. But why are they telling me as a seller? Firstly I’m sick to death of seeing this pop up and I’ve seen it a lot more than the stated three times. (You might ask why I’ve not ticked the box so that I don’t see it again and the answer is out of perverse interest to see just how long it’ll be displayed for). Secondly as a seller I only have the option to leave positive feedback anyway as can be seen from the greyed out section of the image.

Just how long is it going to be appearing for and how many times (certainly a lot more than three) will it be shown to each user?

Written by Chris Dawson · Filed Under News | 30 Comments