Royal Mail failed to deliver due to strikes

May 30, 2008

London Postbox
Creative Commons License photo credit: BrophyC

Royal Mail failed to meet 9 of its 12 services targets last year, according to watchdog Postwatch. Millie Banerjee, Chair of Postwatch, said that RM’s performance “was severely blown off course by last summer’s strikes”. Over the year, 85.2% of first class mail was delivered next day: the target was 93%. 97.8% of Special Deliveries were made on time: the target was 99%.

Postwatch go on to comment that the industrial action led to an overall reduction in the number of items processed by Royal Mail, as customers found other ways to communicate: this will have a knock-on effect on RM’s financial standing in future years. Daily mail volume is down from 84 million items to 80 million.

Stoke-on-Trent, which has had a series of local disputes between Royal Mail staff and managment, was the worst-performing postcode in the country for next-day first class deliveries, with Twickenham coming top.

Written by Sue Bailey · Filed Under News | 4 Comments