eBay announce Trusted Reporter program

April 30, 2008

This post was written in April 2008; specific information contained within it may be out of date.

Today speaking at the Internet World exhibition in London Richard Ambrose announced a new program of “Trusted Reporters” on eBay UK.

Starting within the next few weeks pilot program with a couple of dozen users will be launched with a fast track for action to be taken. By the end of the year, if the program proves successful it will be expanded to include hundreds of users.

eBay have discovered that a dedicated core of around 1000 eBay members generate about 50% of all accurate reports on the site. It is from this pool of experienced reporters with a history of accuracy over several years that the Trusted Reporters will be drawn.

One concern from similar pilots in the past, carried out in the US, is that the accuracy of reports could deteriorate once they’re aware of their status. eBay will continue to verify the quality of reports from the Trusted reports to ensure the program isn’t open to abuse.

Users have often complained in the past that reports weren’t acted on, it’s great news that those who have actively, consistently and accurately reported violations over an extended period of time will be prioritised.

Written by Chris Dawson · Filed Under Featured, Site Changes, eBay.co.uk | 14 Comments